Staffing Director - General Manager
Location: Brussels, Belgium
Reports to: CEO
About dualoop
dualoop is a Brussels-based consultancy specialising in product management and product-led transformation. Founded in 2021, we help organisations build products that matter and teams that deliver.
We work exclusively with companies where technology is central to the business — startups, scale-ups, and enterprises undergoing digital transformation. Our clients include Elia, Partenamut, N-SIDE, Intigriti, Keytrade Bank, and organisations across health tech, energy, insurance, and fintech in Belgium and Europe.
What we do:
• Shape product organisations (structure, governance, operating models)
• Empower teams through coaching and training
• Build & support our clients strategy exercises
• Staff engagements with experienced product consultants
The firm has grown from 0 to 25 people since 2021 (~25% CAGR). We also run a venture fund investing in early-stage startups and host regular product management training in Brussels.
The role
We are looking for a Staffing Director to lead and scale dualoop's staffing business unit.
You will own the commercial performance, operational discipline, and profitability of our consultant placement activities — ensuring the right people are placed with the right clients, at the right economics.
This is a leadership role with P&L responsibility combining recruitment, account development, utilization management, and margin optimisation.
You will work closely with the CEO to ensure alignment between staffing engagements and other business units.
Responsibilities
Business ownership
• Own the staffing P&L (revenue, gross margin, utilisation, contribution margin)
• Define pricing strategy and margin targets
• Monitor pipeline, capacity planning, and forecast revenue
• Ensure sustainable growth while maintaining delivery quality
Team leadership & management
• Lead and develop the staffing team
• Define clear KPIs and performance standards
• Conduct regular performance reviews and coaching sessions
• Build a culture of ownership, accountability, and commercial discipline
• Identify hiring needs within the staffing unit
• Ensure strong onboarding and integration of new consultants
You are responsible not just for results, but for building a high-performing, motivated team.
Client development
• Expand existing client accounts with staffing opportunities
• Build relationships with HR, procurement, product, and tech leaders
• Negotiate commercial terms and framework agreements
• Identify cross-sell opportunities between staffing and consulting
Collaboration with the Consulting practice
• Align closely with the Consulting Director on account strategy
• Ensure staffing engagements reinforce broader transformation mandates
• Coordinate on resource allocation and talent development
• Participate in strategic account planning
Collaboration with Marketing
• Work closely with Marketing to position dualoop's staffing offering clearly and credibly
• Provide input on target industries and ideal client profiles
• Translate staffing needs into compelling messaging and case studies
• Support employer branding initiatives to attract top talent
• Collaborate on campaigns that generate inbound staffing demand
• Contribute to content and thought leadership when relevant
Staffing growth must align with brand positioning and the market narrative.
Operations & performance management
• Implement clear dashboards (utilisation, margin per consultant, time-to-fill, retention rate)
• Improve contract standardisation and negotiation processes
• Monitor billing cycles and support cash-flow discipline
• Continuously optimise operational efficiency
Talent acquisition & management
• Lead recruitment strategy for consultants (freelance and permanent)
• Build and manage a strong recruiter function
• Ensure quality screening and cultural fit
• Monitor consultant satisfaction and retention
• Drive bench management and utilisation discipline
Profile
Required experience
• 7–12 years in staffing industry
• At least 5 years in a leadership role with revenue responsibility
• Experience managing utilisation-driven business models
• Proven track record in building and scaling staffing teams
• Strong commercial negotiation experience
Languages
• English and either French or Dutch
Skills and attributes
• Commercial discipline: understands margin mechanics and pricing
• Operational rigour: builds repeatable processes and dashboards
• Strong negotiator: comfortable discussing rates and contracts
• Talent instinct: able to assess quality and cultural fit
• Structured thinker with execution bias
• Comfortable balancing short-term placements with long-term strategic positioning
• High ownership mindset — acts like a business owner
What we offer
• Base plus performance-based bonus tied to unit performance
• Clear scope of responsibility with real P&L ownership
• Exposure to high-level transformation environments
• Direct collaboration with firm leadership
• Opportunity to shape the next growth phase of dualoop
• Brussels-based with flexibility for hybrid work
What success looks like in year one
• Increase staffing revenue by 20–30% while maintaining or improving margin
• Achieve >85% average consultant utilisation
• Reduce time-to-fill by 25%
• Stabilise contribution margin at agreed target
• Build a scalable recruitment engine (internal + freelance network)
• Strengthen 3–5 strategic client accounts through staffing expansion