PAs an After Sales Engineer at Xeryon, you will be the first point of contact for customers during the setup and operational phases of our precision motion products. You will play a key role in ensuring customer satisfaction by providing technical support, resolving issues, and contributing to product improvement initiatives. This role bridges customer service and engineering, offering a dynamic opportunity to influence both customer experience and product development in a fast-growing scale-up environment. /pbr /Customer Support Setup ul liSupport customers in testing and setting up Xeryon products at their facilities. /li liServe as the first line of contact for product setup and configuration. /li liProvide remote troubleshooting and resolve first-level technical issues. /li /ul Issue Management ul liAct as the primary contact for customer-reported issues. /li liHelp prioritize feedback to enhance the overall customer experience. /li liGather and analyze issue data, escalating complex problems to the RD and quality team. /li /ul Product Development Collaboration ul liSystematically collect and analyze data on customer-reported issues, identifying patterns and recurring challenges. /li liPropose priorities for resolving issues based on their impact, frequency, and urgency. /li liContribute to the development of the RD roadmap by translating customer needs into actionable goals. /li liWork closely with the Sales, RD and quality team to improve Xeryon#39;s product offerings based on customer feedback. /li /ul Documentation Knowledge Sharing ul liCreate and maintain user manuals, instructional videos, and other support materials. /li liEnsure documentation is clear, accurate, and helpful for customers. /li /ulbr /ul liTrained or professional experience in the field of electronics, software and communication protocols. Additional experience in mechanical design is a plus. /li liMaster#39;s degree in Electronics, Automatisation or Mechatronics Engineering or a related field (Mechanical or Electronics engineering). /li liStrong technical troubleshooting skills and a customer-focused mindset. /li liExcellent communication skills in English. /li liProficiency in Dutch is a strong advantage. /li liExperience with precision motion systems or similar technologies is a plus. /li liAbility to work independently and collaboratively across teams. /li /ulbr /ul liA dynamic and energetic work environment in a fast-growing scale-up company. /li liOpportunities to grow into various roles across engineering, quality, production or sales roles. /li liA chance to directly influence product development and customer experience. /li liA supportive team culture focused on innovation, ownership, and continuous learning. /li liCompetitive salary and benefits tailored to your experience and growth potential. /li /ulbr / Video, Issue Management, Customer Service, Documentation, Field electronics, Improve Product, Problem Management, Customer Experience, Knowledge Transfer, Customer Experience, Communication, User Documentation, Customer support, Data analysis, Development, Technology, Sales, Complex Issues, Service Engineering, Technical Issues, Product Offerings, Client Rapport, Customer Needs, Aftersales, RD, Technical support, Customer Oriented, Product Development, Customer support, Configuration, Point of contact, Mechanical design, Mechanical, Testing, Translation, Helpful, Customer Reviews, Failure Analysis