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L1/L2 Job Description and Daily Support
L1/L2 Job Summary ：
The SAP L1/L2 Support Engineer is responsible for providing first-line technical support for SAP systems.
This role involves monitoring system health, troubleshooting basic issues, and escalating complex problems to higher-level support teams.
The ideal candidate will have a strong understanding of SAP landscapes and a passion for ensuring system stability and user satisfaction.
L1/L2 Key Responsibilities ：
Incident Management: Receive, triage, and resolve L1/L2 support tickets for SAP systems (e.g., SD,MM, FICO etc. modules).
System Monitoring: Monitor system performance and logs to identify and address potential issues proactively.
Collaboration: Work closely with L3 engineers and business teams to ensure timely resolution of issues.
User Support: Assist end-users with basic SAP system inquiries and provide training when needed.
Qualifications & Skills
Experience: 1-3 years of experience in SAP support or IT service desk roles.
Technical Skills: Familiarity with SAP Fiori, ABAP, basics, and integration tools.
Certifications: SAP certification (e.g., SAP Certified Application Associate) is a plus.
Soft Skills: Strong problem-solving, communication, and teamwork abilities.
Languages: Local languages and fluent English