Medical Information Director – Customer Management
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Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is a global immunology company committed to improving the lives of people suffering from severe autoimmune diseases and cancer. We are preparing for multi‑dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first‑in‑class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients.
Roles and Responsibilities
* Responsible for prompt and accurate responses to medical information requests from internal and external customers through the MI Response Center, email, fax and websites for Europe, Middle East and Australia.
* Responsible for ensuring the documentation of inquiries and responses is accurate, complete, and compliant with relevant SOPs, work instructions, and applicable regulatory guidelines.
* Ensures that adverse events and product quality complaints are processed in accordance with company SOPs.
* Responsible for creating, reviewing and maintaining MI documents to ensure responses are medically and scientifically accurate, timely, balanced, and meet customer needs.
* Manages and trains call‑center team, including vendor and argenx personnel.
* Ensures the highest degree of quality and medical accuracy for all outputs developed.
* Liaises with publications and clinical development groups to develop and maintain timely and relevant product expertise.
* Performs critical analysis and synthesis of internal/external literature related to argenx products and therapeutic areas of focus.
* Provides literature reviews and medical and scientific information related to argenx therapeutic areas to internal teams.
* Exhibits broad knowledge of assigned therapeutics areas, product labeling and regulatory guidance.
* Maintains relevant knowledge repositories, including medical information responses and publications.
* Coordinates with Drug Safety and Quality regarding adverse events and product complaints, ensuring systematic capture and timely reporting.
* Completes all work in accordance with regulatory requirements, industry standards, and argenx procedures and policies.
* Serves as a medical affairs liaison to cross‑functional groups for incorporating current medical/scientific information into departmental documents and processes.
* Develops and maintains metrics on key business processes to monitor Medical Information services through call centers.
Skills and Competencies
* Effectively networks and partners with internal and external stakeholders, embracing cross‑functional collaboration.
* Strong operational capabilities, eye for detail, and commitment to process excellence.
* Accurately identifies and answers inquiry questions, communicating responses clearly.
* Skilled at searching published medical literature, evaluating scientific information, and creating balanced, informative responses.
* Provides superior customer service to all clients to support business objectives.
* Excellent communication skills, including verbal, written, and presentation abilities.
* Thrives in team settings and can work independently.
* Proven track record of delivering results that meet or exceed targets.
* Detailed understanding of industry regulations and practices related to medical information within Europe.
* Ensures compliance and audit readiness.
Education, Experience, and Qualifications
* PhD, PharmD, or other healthcare qualification (PharmD or PhD preferred).
* Fluency in one or more European languages is preferred.
* Experience in rare diseases is preferred.
* 5+ years of industry experience working with medical information.
* Experience managing medical information vendors.
* Experience with inquiry management systems.
* Experience in componentized content creation and content management systems is preferred.
At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.
Before you submit your application, please review our argenx Privacy Notice for Job Applicants to learn more about how argenx B.V. and its affiliates will handle and protect your personal data.
Seniority level: Director. Employment type: Full‑time. Job function: Health Care Provider.
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