One of our global clients is looking for an experienced Level 2 IAM Support Engineer (User Access Focus) for a 12-month freelance contract (Extendable)
Key ResponsibilitiesProvide Level 2 support for IAM and SailPoint IdentityIQ (IIQ) with a strong focus on user access management and operational governanceManage and resolve user access incidents, service requests, and provisioning issues within agreed SLAsSupport Joiner, Mover, Leaver (JML) processes to ensure timely and accurate user access provisioning and deprovisioningMonitor and support access request workflows, approvals, and escalationsPerform access modifications, entitlement updates, and role assignments in line with RBAC policiesSupport and coordinate user access certifications and periodic access reviewsInvestigate and resolve failed provisioning jobs, connector errors, and integration-related issuesPerform root cause analysis on recurring access and provisioning issues and recommend improvementsMaintain IAM operational documentation, runbooks, and standard operating proceduresCollaborate with security, service desk, application owners, and infrastructure teams to ensure compliance and access governance alignment
Requirements3+ years of hands-on experience supporting SailPoint IdentityIQ (IIQ) or similar IAM platformsStrong experience in IAM operations, user access management, and access governanceSolid understanding of IAM concepts: RBAC, access lifecycle (JML), access reviews, and entitlement managementExperience handling access-related incidents, service requests, and operational troubleshootingExperience working in large, complex enterprise environmentsStrong communication and stakeholder management skills
What's Offered12-month freelance contract, highly extendableOpportunity to support global, enterprise-level IAM and user access governance operationsCompetitive daily rate based on experience