Position Overview
* Embrace & demonstrate the RL Brand philosophy & EMEA values * Direct store performance & profitability with a customer first focus culture * Communicate & implement the retail strategy and initiatives to support the RL business vision * Motivate, Lead & develop the store team to deliver exceptional customer support * Deliver the highest standards of Operational efficiencies, compliance, performance & profitability
Essential Duties & Responsibilities
EXCEED SALES AND PROFITABILITY TARGETS * Share ideas & solutions to optimize performance by working with the store team * Deliver profit expectations by managing expenses and exceeding sales & key metric targets; Conversion, Units per transaction, Sales per worked hours, Customer Data capture, Units per Hour, Shrink & Audit targets * Optimize resource to improve productivity, operational efficiency and provide an exceptional RL Experience * Utilize available data to draw conclusions to optimize performance and/or take corrective action Proactively track & monitor competitor activity & share opportunities Create & deliver action plans to minimize shrink & improve store compliance INSPIRE AND DEVELOP THE TEAM * Direct and inspire the team to maximise KPI results & opportunities by providing the RL Experience & delivering * Operational excellence Support the hiring & development of talent to meet the business requirement Manage talent performance, support personal development plans, provide regular feedback & coaching * Take responsibility for the planning & implementation of process & technical training * Encourage a culture with creativity, strong work ethic & a passion for the RL Brand * Act as the store Brand Ambassador; manage the adherence of the company dress & grooming standards * Recognize & acknowledge achievements across all employees * Deputize for the General Manager by successfully leading & empowering the team to maximize performance Promote team work, actively listen and involve others in decision making RL EXPERIENCE AND SERVICE MODEL * Embrace & demonstrate the RL Service Philosophy & model * Consistently communicate, deliver & drive the RL Experience service model to an exceptional level Foster a customer first culture across the store employee population. * Provide all customers a welcoming environment to Connect, Convert & Conclude, leaving them with a positive lasting impression of RL * Share product knowledge, coach selling skills to new & existing employees to ensure delivery of RL Experience, operational efficiencies & fulfilment of product * Drive the operational efficiencies to ensure customer experience team can connect, convert and conclude BRAND PRESENTATION AND OPERATIONAL EFFICIENCY * Plan, implement and communicate the execution of Model Store standards & inventory flow Implement the Brand visual proposition to commercially support the customer journey & increase KPI's * Influence the visual presentation strategy through commercial thinking & utilization of key reports Identify & resolve inventory levels & opportunities in partnership with Corporate business partners Ensure compliance to all company policy & procedures including, APIS, Cash management and Health & Safety * Ensure adequate store supplies are available & managed within agreed budget
Experience, Skills & Knowledge
* Professional experience within a Retail environment. * Proactive, positive and dynamic personality. * High customer and people service orientation. * Good social and communication skills. * Understanding of delivering performance against KPIs * Experience within MS Office suite.