Strategic Project Manager
A strategic IT transformation is underway in a public sector organization. The goal is to implement a Service Integration and Management (SIAM) framework, streamlining collaboration across internal IT units and external service providers.
The SIAM model will involve a new organizational structure that combines internal personnel and an external SIAM partner. This hybrid model aims to enhance efficiency and effectiveness.
This initiative requires support for the design and implementation of the new SIAM operating model. Key responsibilities include current state analysis, future state definition, gap analysis, implementation strategy, and advisory input for selecting an external SIAM service provider through a Request for Proposal (RFP).
The Strategic Project Manager will serve as a trusted advisor to senior stakeholders, shaping the Target Operating Model and ensuring proper integration of IT Service Management (ITSM) processes in a multi-vendor environment.
Key Responsibilities:
* Serve as a strategic advisor to senior leadership.
* Manage project team activities and report on progress.
* Provide expertise on outsourcing governance, contract management, and service performance (SLAs/KPIs).
* Support the end-to-end RFP and partner integration process.
* Facilitate communication across all relevant stakeholders.
Discussion Topics for Candidates:
* How do you approach the practical introduction of a SIAM model?
* What strategies do you use to ensure effective supplier collaboration?
* What are the critical success factors when designing a future-state SIAM organization?
Role Requirements:
* Strategic advisory in (out)sourcing governance, especially in public sector environments.
* Strong background in ITIL v3/4 and service management.
* Proven experience with supplier management and defining service KPIs/SLAs.
* Project and transformation management.
* Risk analysis and mitigation planning.
* SIAM frameworks and best practices.
Languages:
* Dutch: Professional proficiency.
* English: Professional proficiency.
* French: Professional proficiency.