Req ID:517977
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Purpose of the Job
The Site Quality Director manages the Site Quality Teams to ensure that all deliveries meet the required quality level.
He/She cascades and implements Site objectives within the Quality organization and ensures the deployment of quality policy and tools at Site level.
1. Position in the Organisation
Organisation Structure
Quality & Continuous Improvement (Q&CI)
Reporting Line
2. Reports directly to: Region Quality Director
3. Dotted line to: Regional SVP
Direct Reports
4. Site Quality Directors
Network & Links
Internal
5. Site Management / Regional Center Committee
6. Alstom Quality Network
7. Member of the Site Management Committee
External
8. Customer representatives
9. Suppliers and subcontractors
10. Main Responsibilities
Quality Action Plan
11. Develop a strong Quality Culture and promote a Right First Time approach.
12. Ensure consistency between QCD objectives and contractual/regulatory obligations applicable to projects.
13. Drive continuous improvement plans to analyze and reduce CONQ, NCR, Safety issues and Demerit.
Quality Embedded in Operations
14. Deploy the Quality Policy within the Site Management Committee.
15. Be responsible for Quality and Safety assessment of products and services delivered, in line with contractual quality requirements.
16. Increase customer satisfaction through periodic meetings, customer surveys and product delivery controls.
17. Manage and escalate top issues impacting Safety and Customer satisfaction.
18. Ensure DFQ Gate Reviews and Suppliers FAI are performed on time, including waivers when required.
Quality Resources Management
19. Lead, manage and develop Quality teams using Quality School, expertise and APSYS.
20. Deploy standard tools and indicators and contribute to their continuous improvement.
QMS and Process Management
21. Ensure process governance, risk and opportunity management with Site interested parties.
22. Evaluate quality performance of each process through internal audits.
23. Ensure proper update of Quality (QMS) reference documents using the REX process.
24. Ensure Site QMS compliance with Alstom standards, customer standards and ISO 9001 / IRIS / CMMI / ECM requirements.
Performance Measurements
25. Monitor standard Quality KPIs (Demerit, CONQ, FAI, DFQ, Go on Time, K1, K2, K3, etc.).
26. Track APSYS score, internal and external audit results.
27. Monitor customer satisfaction through customer audits and yearly site evaluations.
28. Job Location / Mobility
29. Site-based position with travels and missions.
30. Main Required Competences
Educational Requirements
Mandatory
31. Master’s degree in Engineering, General Management or Quality Management.
Desirable
32. Knowledge of the railway industry (standards, norms, certifications).
Experience
Mandatory
33. Minimum 10 years of experience in Quality, Project and Operations environments.
34. Proven experience in managing quality and problem-solving tools.
Desirable
35. Senior management experience, with good knowledge of different types of products.
Competencies & Skills (Technical & Behavioral)
36. Fluent in English (mandatory).
37. Strong customer orientation.
38. Data-driven, courageous and rigorous mindset.
39. Ability to manage teams in cross-functional and multicultural environments.
40. Strong leadership and communication skills.
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Job Type: Experienced
Job Segment: Manager, Management