About the RoleAre you ready to make an impact on IT processes and asset management? Join a team driving strategic initiatives to modernize IT operations, improve transparency, and boost operational efficiency! You’ll be at the heart of IT transformation, collaborating with stakeholders across architecture, SAP, ServiceNow, and process management teams. This role allows you to analyze requirements, identify gaps, and help design innovative solutions that enhance process maturity. What You’ll DoDrive continuous improvement initiatives within IT processes Create cost-effective IT solutions in an agile wayCoordinate with IT Process Managers to standardize workflows across systemsGather, validate, and translate stakeholder requirements into actionable solutionsPerform root cause analyses and propose remedies when neededSupport testing, validation, and change management activitiesDocument processes and maintain traceability of decisions Optimize the IT asset management data model alongside system architectsContribute to epics where process aspects are critical Tools & TechnologiesDaily Use: JIRA, Confluence, Office 365, VisioNice to Have: ServiceNow (for asset & configuration management), TRAcIT Your ProfileExperienced as a Business Analyst or Functional AnalystStrong analytical, critical thinking, and solution-oriented mindset Dynamic, proactive, and results-driven team playerExcellent communication skills in Dutch and EnglishQuick learner with the ability to simplify complex conceptsInterested in IT processes (SDLC, asset lifecycle management is a plus)Experience in data quality and process improvement is a bonus Why This Role?You’ll get to:Shape IT asset management processes from end to endWork closely with cross-functional teamsLearn and grow in a collaborative, innovative environment