The Role
Reports to the Senior Director of Product Management for Communications Platform and collaborates with Engineering and Operations to ensure that growth-driving features and capabilities are prioritized for development and aligned with the cross-platform Lumen digital experience. Owns the key positioning statements, value proposition, and profitable business model for each assigned service. Develops distribution strategy in a collaborative model with Lumen Sales & Marketing. Ensures coordination with the overall Product Management organization.
Responsible for defining the strategy, developing and executing the product roadmap, ensuring financial discipline, and developing detailed market requirements based on Communications Platform (CPaaS) challenges which can be addressed at scale through Lumen’s fabric interconnect platform and its deep connectivity into the Publicly Switched Telephone Network (PSTN). Owns the product lifecycle for all assigned offerings in the Communications Platform portfolio, across growth, nurture and harvest phases.
Requires advanced technical/industry knowledge and understanding of the buying personas. Position is both deep in content and broad in scope. An entrepreneurial product leader responsible for defining, developing and leading how we deliver services to our customers.
Focused on the customer experience with an ability to understand and translate market opportunities and customer needs into product requirements and product value messaging. Ability to translate service capabilities into digital models, envisioning products as packaged business capabilities to be delivered in an automated “as-a-Service” model. Expert in communicating our product capabilities to both internal and external audiences via written and verbal presentations.
This role provides opportunity to make an immediate impact on both our short-term deliverables and long-term strategic goals. Requires leading a team of matrixed organizations responsible for the development and lifecycle management of a complex product ecosystem that includes IT systems, networks, and 3rd party vendors and partners.
Location
This role is designated as a fully remote position within the United States.
The Main Responsibilities
1. Contributes to modernizing our the $1.3B Voice and Voice-over-IP business by leading major product programs which drive revenue growth and customer engagement for assigned product lines in the CPaaS form factor.
2. Leads and manages each assigned Communications Platform product to high performance; sets goals, delegates work, holds owners of actions accountable, makes critical business decisions.
3. Strong understanding for different customer segments, to which distribution strategy must be aligned – to include contracting standards, competitive landscape, market dynamics, points of differentiation, value proposition, and quote-to-cash processes.
4. Understands and actively manages all the levers that impact financials including funnel, usage, opex, netex, capex, credits, pricing, churn, and company accounting practices – act as the general-manager of the assigned Communications Platform (CPaaS) offerings.
5. Has a broad understanding of the technologies associated with information technology and network infrastructure including optical, switching, routing, peering, voice communications and data-center applications.
6. Leads the development of new products and product features by understanding the market, and leading a team to create the right mix of Communications Platform (CPaaS) offers to drive profitable growth.
7. Prepares and delivers executive level presentations that include Communications Platform (CPaaS) performance and portfolio development asks grounded in financial justification and business cases.
What We Look For in a Candidate
Required Qualifications:
8. Education Level: Bachelor's Degree
9. Equivalent industry experience considered as compensating qualifications
10. Versed in the Communications Platform (CPaaS) space, especially for cross-cloud services that are delivered from within a carrier-grade network.
11. 10+ years in industry relevant role
Preferred Qualifications:
12. Business Acumen: Must have an intermediate understanding of company financial measures and financial modeling
13. Proactive and self-motivated – ability to drive projects and assignments.
14. Good written and visual communication skills.
15. Negotiation skills and experience managing third-party vendor negotiations/relationships.
16. Problem Solving: Advanced analytical skills. Must be able to work through complex issues with a methodical approach. Must be able to understand and distill data into actionable items.
17. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented.
18. Ability to distill broad concepts and business strategies into structured product management/marketing plans.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
#LI-Remote
Requisition #: 339545Background Screening
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment Opportunities