Nexeo is currently looking for a Senior IT Helpdesk Officer for one of the leading multinationals in Belgium.
Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.
As a consultant you will have the opportunity to be part of Nexeo:
* International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)
*
o 450 employees
* over 20% growth each year
As Senior IT Helpdesk Officer, you will be responsible of the following tasks:
* Provide 1st & 2nd line support by telephone, mail or in person
* Active filtering, handling, coordination and follow-up of IT service requests
* Provide user assistance in a broad sense including tablets, Smartphone's, ... via all our communication means like phone, mail, IT corner, etc.
* Identify, track, and resolve hardware and software incidents that affect the end-users
* Ensure Workstation Assets Management
* Be able to master, set up and configure workstations
* Prepare accurate and timely support documentation where required
* Active contribution in Workplace related projects
* Coordinate technical assistance to resolve operational issues provided by internal and external service providers
* Liaise with external suppliers to ensure delivery to agreed standards and timescales
* Advise on workplace & mobile architecture in a broad sense (conceptual)
* Be a driver in innovation & improvement projects
Profile
* Bachelor/Master's degree or relevant experience
* Excellent level of French AND English
* At least 5 years of experience within a similar role
* Proficient working knowledge of Active Directory, Mac OS, Office 365, PowerShell, SCCM and Windows 10
* Attention to detail and a good communication
Working for Nexeo
* A very attractive salary package
* Interesting career opportunities
* Ambitious goals are encouraged
* A lot of fun
If you're motivated, flexible, open minded and ready to be a Nexeo Consultant this function of Senior IT Helpdesk Officer is made for you
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