Responsibilities
This role involves collecting weekly/monthly customer KPIs for value creation and operations management, coordinating and preparing materials for Quarterly Business Reviews with customers. The Customer Success Manager will be responsible for liaising with internal sales staff to ensure all materials are well understood and accurately represented to fleets, and that data is accurately collected from customers.
* Engage with customer to collect information for onboarding activities. Execute customer onboarding action plan including customer account creation, data control, and customer reporting. Use CRM and other tools to manage customer data from contract, account information, and operation process manual data.