Job Title: Digital Business Owner – External SupportDepartment: Business Operations & AnalyticsReports To: Digital Operations ManagerPurpose of the RoleThe Digital Business Owner is responsible for overseeing the end-to-end digital and CRM processes across platforms and applications that support sales, customer engagement, and operational teams. The role focuses on maintaining and improving the current and future digital ecosystem, ensuring alignment between business needs and technical implementations.This position involves coordinating day-to-day business operations for the digital and CRM ecosystems while managing KPIs, budgets, and resources. The objective is to enhance efficiency, promote consistency, and ensure clear communication between stakeholders.Key ResponsibilitiesDrive simplification and continuous improvement across existing digital and CRM platforms.Manage daily digital operations within the assigned scope, including ongoing testing and quality checks.Act as the business owner for specific digital domains, ensuring actions and priorities align with the broader digital strategy.Collaborate closely with various teams (e.g., sales, aftersales, customer support, dealer network) to understand and respond to business needs.Proactively manage incoming requests and coordinate actions across internal and external stakeholders such as IT, marketing, and business teams.Validate and prioritize business capabilities based on relevance, added value, and alignment with financial and strategic goals.Perform business analysis to identify needs, develop functional solutions, and evaluate their alignment with department strategy and ROI potential.Serve as the primary contact for IT teams concerning the platforms and applications under your responsibility, ensuring accountability and clarity.Translate business requirements into actionable input for IT teams, support development, and update relevant documentation including user manuals.Monitor potential risks, conflicts, and interdependencies between projects to avoid duplication of effort and ensure efficient resource allocation.Track and analyze key performance indicators related to digital initiatives and performance.Support the adoption of new tools, procedures, and systems through effective change management and user enablement.Prepare materials for workshops, presentations, and management briefings as needed.Candidate ProfileWe are looking for someone with a strong background in digital and CRM, particularly within complex IT ecosystems. A successful candidate is a creative, analytical problem solver with excellent communication and project coordination skills.Solid experience with digital and CRM platformsStrong understanding of business analysis principlesGood knowledge of project management, particularly in IT and data-driven environmentsFamiliarity with process documentation tools and techniquesEffective stakeholder management and the ability to navigate complex organizational structuresCollaborative mindset and empathetic approach to cross-functional teamworkProactive, hands-on personality with a solution-oriented mindsetStrong grasp of internal operational processes and workflowsAnalytical and problem-solving skills with a focus on delivering tangible resultsConfident communicator, both written and verbal, with excellent presentation skillsHighly organized and detail-oriented, with strong time managementSelf-motivated and capable of managing responsibilities independentlyExperience with Agile or Lean methodologies is an advantageA team player who values transparency and open communication