Customer Service Representative
We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative.
About the Role:
* Main Responsibilities:
* Provide exceptional customer service via phone, email, and other communication channels.
* Process customer orders from start to finish, ensuring timely and accurate delivery.
* Coordinate logistics, including importing, exporting, and local deliveries.
* Manage data in our ERP system, maintaining accuracy and up-to-date information.
* Create and update technical product sheets for customers.
* Contribute ideas to improve social media communication and customer-oriented actions.
Required Skills and Qualifications:
* Excellent Communication Skills:
* Ability to communicate clearly and professionally with customers, colleagues, and logistics partners.
* Organizational Skills:
* Able to prioritize tasks, manage multiple responsibilities, and maintain attention to detail.
* Creative Problem-Solving:
* Proactively think about ways to better present and promote products, as well as improve customer-oriented actions and social media campaigns.
* Teamwork and Flexibility:
* Able to work collaboratively with the team, adapt to changing situations, and take on various tasks.
Benefits:
* Work-Life Balance:
* A stable working environment with a supportive team and opportunities for growth.
* Professional Development:
* Ongoing training and support to enhance skills and knowledge.
* Autonomy and Responsibility:
* Independently manage tasks, make decisions, and take ownership of results.
Others:
* Hands-on Mentality:
* Able to take initiative, be proactive, and look for ways to improve processes.
* Adaptability:
* Able to quickly adjust to new situations, technologies, and priorities.
* Motivation and Enthusiasm:
* Passionate about delivering exceptional customer service and contributing to team success.