Nike - Sales Lead at RETAILORSLocation: Bruges, Flemish Region, BelgiumJoin us on a dynamic journey where you will take dedicated responsibility to monitor & manage the specific areas of the store to drive commercial success. Represent Nike with respect for coworkers, ethics, and values.Essential Duties And ResponsibilitiesLead and schedule employee shifts and assign dutiesProvide direction and feedback to workers during shiftsKnow best practices and be a role model in responsible areaTrain and coach new employeesInspect equipment and communicate need for repairs or replacements to managementOpen and close the store in accordance with proceduresEnsure health and safety standards are followedAddress customer and employee complaintsResolve conflicts between workersHelp foster and maintain a positive work environmentProvide feedback to the management teamManage store opening/closing processPerformanceTrack and ensure the team meets sales goals and key metrics: Sales, Conversion, UPT, ADT, Wages, Mystery Shopper, Turnover, Staffing, SKU trainings, PULSE, daily tip‑off cardsSupport Store Management in implementing action plans to achieve individual & team resultsBuild & maintain strong commercial awareness of competitors & local marketsRepresent our ethics and values and ensure others follow themPeopleSupport planning of One‑On‑One meetings for team membersCoach & develop team membersMeasure performance of the store teamDelegate and supervise tasks in the store teamPrepare morning and afternoon update meetings (huddle) and daily plans for employeesProductFollow all VM GuidelinesServe as product knowledge resource for consumers and entry‑level associatesMaintain merchandise availability on the shopping floorSupport Back‑of‑House in stock management & movement in stockroom & sales areaAssist the Visual Merchandising team in commercial preparation of the store and arrangement of merchandise on the sales floorCheck cash drawers and prepare bank depositsCustomer ServiceEstablish a client‑centric mindset to ensure customer experienceGather customer data & manage data qualityHandle transactions, complaints & returnsProcesses & SystemsEnsure all company policies & procedures are followedProficiency in business systems & latest technologyManage loss prevention operations on the sales floorCommunicate with IT and office teams in case of system problems during shiftsMinimum QualificationsExperience in a similar position with demonstrated ability to meet & exceed targetsPrevious experience in coaching, training & developing team membersBrand knowledge & ability to represent brand attributesCommercial mindsetExcellent communication skills at all levelsFlexibility & adaptability to business needsExperience in networking & building relationshipsProficient in business systems & latest technologyWillingness to constantly learn & developPassionate & knowledgeable about the brandEnglish communication skills (spoken & written)Ability to work weekends, evenings and holidays as neededWhy Retailors?Shaping the future: We drive innovation forward, focus on excellent customer service, data‑driven decisions, and continuous development.Global presence, local roots: Locations in Europe, Canada, Australia, New Zealand, and Israel, combining international best practices with strong regional expertise.Performance matters: We actively support talent with development programs, clear career paths, and opportunities to grow internationally.Passion for sport & lifestyle: We live the brands we represent and create a work environment full of energy, movement, and team spirit.Exclusive benefits: Employees enjoy attractive perks – including discounts in all Nike stores within our network and internal events like Friends & Family.Grow with us: Our Retailors Academy offers comprehensive training and tools to support your personal and professional growth.Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionSales and Business DevelopmentIndustriesRetail
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