Job Title: Customer Service Representative
Location: Mechelen, Belgium
Start Date: ASAP
Salary: depending on experience
Company Overview
Our client is a global leader in nuclear medicine solutions, serving millions of patients worldwide each year. With over a century of combined industry expertise, they are committed to delivering best-in-class products and exceptional service. Their mission is simple yet powerful: to help patients live "Life Forward" through innovative diagnostic and therapeutic solutions.
Role Overview
We are seeking a Customer Service Representative to join a dynamic and fast-paced team. In this role, you will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency. You'll manage the full order process, maintain accurate records, and collaborate with internal teams to deliver outstanding service.
Key Responsibilities
* Process customer orders from quote to invoice accurately and on time.
* Respond to customer queries promptly, providing exceptional service.
* Maintain and update customer records to ensure accuracy.
* Adhere to SOPs and company policies while meeting KPIs and SLAs.
* Collaborate with internal teams to resolve issues and improve processes.
Skills & Experience
* 1–3 years' experience in a fast-paced customer service environment (medical/pharmaceutical experience preferred).
* Strong communication skills with excellent telephone manners.
* Ability to prioritize tasks and work under pressure to meet deadlines.
* Detail-oriented with strong organizational and analytical skills.
* Fluency in Dutch, French, and English is highly desirable.
Interested? Apply now for immediate consideration or contact James Allen on +44 203 868 8607 – jallen@planet-pharma.co.uk
We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Planet Pharma is an Employment Business providing Global Staffing services.