Role OverviewAs a Support/Infra Engineer, you serve as the crucial bridge between first-line support and technical infrastructure teams. Your work is key in ensuring service continuity, strengthening IT security, and supporting infrastructure optimizations. This is a hands-on, on-site position requiring proactive problem-solving and technical excellence.Key ResponsibilitiesProvide second-line support for complex IT incidents beyond 1st-line capabilities.Monitor and maintain networks, servers, and platforms to ensure availability and security.Analyze logs and performance metrics to ensure optimal system/network operation.Collaborate with 1st, 2nd, and 3rd line support, as well as cross-functional departments.Contribute to continuous improvement of infrastructure configurations and system health.React to alerts and take proactive measures to prevent downtime.Document incidents, changes, and configurations in a structured and detailed manner.Technical SkillsStrong understanding of network protocols and infrastructure: WAN, LAN, VPN, 802.1X, firewalls.Experience with Windows, Linux, and Active Directory environments.Familiar with Microsoft 365, virtualization technologies (e.g., Hyper-V, VMware), and storage solutions.Proficiency in PowerShell scripting for automation.Experience with endpoint management, server configuration, and software deployment.Knowledge of cybersecurity best practices, patch management, and endpoint protection tools.Soft SkillsStrong communication and customer service skills, able to translate technical language for non-technical users.Calm and effective under pressure, able to prioritize tasks based on urgency and impact.Analytical mindset with strong root-cause analysis and troubleshooting abilities.Structured, detail-oriented, and a self-starter.Commitment to the company’s core values: safety, responsibility, reliability, collaboration.Preferred ExperiencePrior experience in IT infrastructure and cloud environments.Exposure to cybersecurity, firewall management, and network operations.