As a Customer Service Representative your responsibilities are:
* Handle customer inquiries and provide prompt and accurate information.
* Process and manage orders from entry to delivery.
* Coordinate with internal departments to ensure timely delivery of products.
* Resolve customer complaints and provide effective solutions.
* Maintain accurate records of customer interactions and transactions.
* Support the sales team with administrative tasks and data management.
* Monitor and follow up on pending orders or issues.
* Collaborate with logistics to ensure smooth distribution processes.
A successful Customer Service Representative should have:
* Educational background in business, administration, or a related field.
* Experience in customer service, preferably in the industrial / manufacturing sector.
* Strong communication and problem-solving skills.
* Proficiency in relevant software and tools for order management.
* Attention to detail and organizational skills.
* Ability to work both independently and within a team.
* Fluency in English; additional languages are an asset (Russian, Dutch,...)
Our customer offers you:
* A competitive monthly salary
* Meal vouchers as part of the benefits package.
* Flexible working hours, hybrid home office
* Opportunities to work in the industrial / manufacturing sector.
* A supportive and professional working environment.
If you are ready to take the next step in your career as a Customer Service Representative, apply today! We look forward to reviewing your application.