Specialism
IFS - Internal Firm Services - Other
Job Description & Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.
Scope of the role
As part of the Information Technology Operations team you assist Service Managers in operational functions, supporting around 450 internal applications. As a Specialist, you provide specialized technical knowledge, focusing on vendor management and security vulnerability remediation, while interacting with other technical specialists. Your role requires exceptional communication and customer service skills, along with ITIL certification and advanced English proficiency.
Responsibilities
* Assisting Service Managers in operational functions for internal applications
* Providing specialized technical knowledge in vendor management
* Focusing on security vulnerability remediation
* Interacting with other technical specialists as needed
* Utilizing exceptional communication and customer service skills
* Supporting around 450 internal applications
* Reviewing security vulnerability scan results
* Engaging specialists in remediation activities
What You Must Have
* Bachelor's Degree
* 1-2 years of experience in IT Help Desk, App support or a similar role
* ITIL Certification
* Advanced English
* Excellent communication and customer service skills
What Sets You Apart
* Cloud fundamentals experience or knowledge
* Azure or AWS certification preferred
Travel Requirements
Not Specified
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