We are currently recruiting an IT Support Assistant for one of our clients based in Brussels. Act as a front-line technical contact, delivering hands-on and remote assistance for end-user devices and workplace technology
Diagnose and resolve system, application, and connectivity problems with efficiency and attention to service quality
Configure and manage operating environments, applications, and physical components to ensure stability and usability
Support IT governance by keeping security procedures, records, and compliance materials current
Work closely with the ICT Manager to escalate issues, implement enhancements, and optimize infrastructure
Educate employees on safe and effective use of technology, including internal policies and cybersecurity awareness
Uphold organizational standards related to data protection, information security, and IT best practices
Fluent in English and French (or Dutch)
A technical or engineering-focused degree (or equivalent experience) with roughly 2–3 years in an IT support or infrastructure role
Data protection, Workstations, Service quality, Practicality, Internal Policies, Problem Management, Cyber Security, Care of Individuals, User Experience, Adaptability, Resourcefulness, IT Governance, IT security, Technology, Practicality, Printers, Mobile Devices, Hardware, Organization Skills, Security Procedures, User Needs, Operating systems, Best Practices, Escalating Issues, Infrastructure, Connectivity Issues, System Updates, Checks, Service, Remote support, Full Life Cycle, Proactivity, Adaptability