Key Responsibilities
* Process Optimization:
Analyze field performance data to identify service inefficiencies and implement cross-border improvement projects.
* Stakeholder Collaboration:
Partner with Service Excellence, Technical Training teams, and HQ to align on best practices and share regional insights.
* Influence & Drive Change:
Be a trusted advisor to local supervisors and field engineers. Use storytelling and interpersonal skills to manage resistance and influence behavior change.
* Benchmarking & Standardization:
Identify performance outliers and facilitate peer learning and standardization across regions.
* Service Strategy Support:
Contribute to strategic service improvement initiatives with a helicopter view of the EMEA landscape.
Profile We're Looking For
Experience:
* Minimum 5 years in process improvement, excellence, operations or performance improvement role.
Skills & Mindset:
* Highly proactive, hands-on, and solution-oriented.
* Strong communicator with ability to influence across cultures and departments.
* Strategic thinker with ability to translate data into actionable field training insights.
* Fluent in English; additional EMEA languages are a plus.
Travel Requirement:
* Up to 50% travel across EMEA.
Why Choose This Role?
* Collaborative and cross-functional service excellence team.
* Shape the future of field service training and optimization across EMEA.
* High-impact, visible role with international exposure.
* Join a mission-driven company focused on quality and innovation.