At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We represent across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions' Team?
Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges.
We are looking for a Junior Application Support Agent to join our team in Brussels.
Description of tasks:
* Receive and log requests and incidents from Member States (Level 1); categorize, prioritize and provide technical support.
* Troubleshoot and resolve technical issues related to the application, including software bugs, system errors, and user issues.
* Investigate bugs that are reported by multiple users and determine appropriate actions.
* Collaborate with cross-functional teams, including Business Team, Development Teams (Level 3), System Administrators and other stakeholder to resolve infrastructure or software-related issues and implement corrective actions.
* Keep Level 1 informed on request status and progress by ensuring timely updates and clear communication throughout the ticket lifecycle.
* Document inquiries, issues, and resolutions in our ticketing system, ensuring accurate and thorough records.
* Contribute to the development and maintenance of our internal documentation and support materials (Knowledge Base articles, FAQs, etc.)
Knowledge and skills:
* Higher education or equivalent professional experience.
* English proficiency at C1 level (mandatory).
* Strong analytical and problem-solving skills.
* Customer-oriented mindset with excellent communication abilities.
* Ability to work effectively in a multicultural, international team.
* Proactive, stress-resistant, and capable of knowledge sharing.
Miscellaneous:
* ITIL Foundation Certified.
* French language is an asset.
Other requirements:
* Resident or available to relocate to Belgium.
* EU Citizenship.
Ready to embark on an exciting journey with us?
Apply now to join a vibrant team contributing to technological advancements in European Institutions.