As an Account manager, you will be responsible for managing the MPM brand key accounts in Belgium, ensuring customer satisfaction, and driving business growth. The role will focus on fostering strong relationships with workshops and spare parts distributors, which includes educating account managers and mechanics on MPM’s unique value proposition in order to maximize customer success, sales and brand adoption. MPM is the fastest growing European automotive brand specializing in high-quality (OEM) lubricants and fluids. With a commitment to excellence, we serve distributors and specialists catering to workshops, fostering a comprehensive approach to customer success and brand loyalty. We are a proud member of the Emotive Group of brands.
Key responsibilities:
Account Management:
* Developing and maintaining distributor relationships in the assigned region
* Monitoring account health, addressing concerns, and driving success through high customer satisfaction levels
* Collaborating with distributors to optimize stock levels and product visibility
* Ensuring that account details are kept up to date
Business Development:
* Developing strategies to increase market share, revenue and profitability
* Preparing and executing the Key Account Plan according to the MPM sales playbook
* Expand the MPM Oil network of specialists
* Identifying and pursuing opportunities for expanding the business within the region
* Conducting market analysis to understand trends, competition and customer needs
Customer Success Education:
* Implementing value-selling initiatives to educate workshops and distributors on the benefits of MPM’s unique offering, including its features, range, usage, services and brand – “Made to measure oil advice.”
* Executing marketing and growth campaigns Customer Success Reporting:
* Preparing agenda and visit reports
* Following and analysing sales trends
* Adapting action plans to ensure targets are achieved
* Reporting on sales key performance indicators (KPIs) and activities
Brand Advocacy :
* Cultivating brand loyalty among spare part distributors and workshops.
* Monitoring and reporting on competitor activities to refine marketing strategies
* Organizing and executing multi-day sales events, launches and product presentations targeted at account managers, sales colleagues, and prospects to support sales
* Embedding and embracing LKQ Europe’s cultures and values as we move towards one company with shared visions and goals
Key and desired skills:
* Proven experience in sales, account management, and customer success, preferably in the automotive industry
* Strong negotiation and interpersonal skills
* Knowledge of lubricants and chemicals in the automotive sector would be desirable but not essential
* Ability to analyse market trends and develop strategic plans
* Excellent communication and presentation skills
* Prior experience delivering training programs
* Demonstrated ability to meet and exceed sales targets
* Fluent in Dutch, with French and/or English language skills advantageous
Key stakeholders:
Internal:
* MPM Lubricants team in the Netherlands (Sales Enablement and Marketing Teams, Product Development Team, Customer Success Support Team)
* Sales Teams in the LKQ entities in the Netherlands, Belgium and France
External:
* Spare Part Distributors
* Workshops and Service Centers
* Key Decision Makers and Mechanics at Customer Organizations
Key details :
Location: Belgium (Flanders)
Reporting to : Head of Sales Mobility: This role requires frequent travel within the assigned region and occasionally within Europe.