Job Purpose
The incumbent is responsible for the overall strategic planning, operational management, and financial performance of the company's Rental portfolio. This individual will lead a team to drive revenue growth, optimize asset utilization, enhance customer satisfaction, and ensure the long-term profitability of the Rental business. This position reports to the General Manager, Industrial Group.
Key Duties and Responsibilities
* Strategic Leadership: Develop and execute a comprehensive business strategy for the Rental Division, including market analysis, competitive positioning, and long-term growth plans.
* Operational Management: Oversee all aspects of the Rental operations, including fleet management, inventory control, maintenance and repair, logistics, and scheduling.
* Financial Performance: Manage the Division's P&L (Profit and Loss) statement, including budgeting, forecasting, and expense control. Analyze financial data to identify opportunities for revenue growth and cost reduction.
* Team Leadership: Lead, mentor, and motivate the team and foster a culture of accountability, collaboration, and continuous improvement. Establish Key Performance Indicators (KPI's) for the Division.
* Sales and Business Development: Drive sales efforts to expand the customer base and increase Rental volume. Develop and maintain strong relationships with key clients and partners.
* Customer Relationship Management: Ensure high levels of customer satisfaction by providing exceptional service, addressing customer concerns, and building long-term loyalty.
* Policy and Process Development: Establish and enforce policies and procedures to ensure operational efficiency, safety, and compliance with all relevant regulations.
* Technology and Innovation: Identify and implement new technologies and systems to improve operational effectiveness, enhance the customer experience, and streamline processes.
* Asset Management: Oversee the acquisition, deployment, repair & maintenance, utilization and eventual disposition of Rental assets to maximize their useful life and profitability.
* Reporting: Provide regular reports and updates to executive leadership on the division's performance, key metrics, and strategic initiatives.
* People Management:
o Assists in the recruitment and selection process of employees within the Division
o Ensured that all Performance Appraisals for all relevant staff are completed within the stipulated time frame
o Assists with salary increases and promotion recommendations in accordance with Corporate guidelines
o Provides guidance and direction through coaching and counselling for staff members as to ensure effective job performance
o Monitors attendance and punctuality
* Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.
* Responsible for Team compliance as it relates to Health, Safety and Environmental (HSE) policies and procedures
* Any other duties assigned by the General Manager
Academic Qualifications and Experience
* Bachelor's degree in Business or related discipline
* Technical qualification will be an asset
* A minimum of five (5) years related experience
* Proficient with Microsoft Office applications
Competencies
* Excellent interpersonal and communication skills both oral and written
* The ability to lead and motivate others
* Excellent organizational skills
* Team Oriented.
* Excellent interpersonal skills