Location:
Mons, Belgium
Security Clearance:
NATO Secret
Reference No:
C004343/ Mons
Skills, knowledge, experience required:
* A Master of Science (MSc) degree at a nationally recognised/certified University in a related subject and 2 years post-related experience or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject and 4 years post related experience, the lack of a university/college degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post;
* Very good understanding of telecommunications / network / information technology solutions & products;
* Service operations and service management skills and experience based on ITIL principles and following a customer/user focused approach and the use of related toolsets (e.g. ITSM).
Duties/role:
* Ensuring the effective use of event management processes and toolsets as required
* Ensuring effective and timely resolution of IT incidents, including assessing impact, prioritizing incidents, dispatching to relevant technical teams, validating proposed solutions, verifying resolutions, revising incident documentation, reporting in a structured manner, and initiating problems when appropriate
* Initiating problem management as required
Additional information:
If you are interested, for further information, please contact the point of contact for this offer.
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, Poznań, NIP PL, REGON, KRS:
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL, FAX, ,