DESCRIPTION OF THE TASKS
• Facilitates participatory design, design sprints, conversational design
• Prepares quantitative and qualitative research and analysis
• Field studies
• Usability studies
• User requirements research
• Task flows
• Heuristic evaluations
• Surveys
• Synthesis of UX research, web analytics data, as well as surveys, legacy and organizational goals
• Presents reports
• UX writing
• Problem solving attitude
• Data-driven decision-making
• Service design
• Coach, mentor and transfer UX knowledge across the organisation
• Communicate the organisation’s strategic vision and goals from an end-user’ point of view• Works closely with business and cross functional teams to reach desired organizational goals
• Participation in technical working groups, progress meetings and meetings with the users. Regular
liaison between user services and development teams to ensure requirements are properly implemented
LEVEL OF EDUCATION
Master
KNOWLEDGE AND SKILLS
• Experience as a UX consultant, UX researcher, Digital communicator or equivalent
• Experience with responsive design for web-application
• A portfolio that shows the ability to work across various industries
• Experience with Design tools such as Figma, Invision
• Knowledge of high-fidelity prototyping, wireframing, interaction flows and information architecture
• Experience with usability audits and usability testing
• Experience with accessibility tools such as NVDA, WAVE is an asset
• Experience with WCAG 2.1 and WCAG 2.2
• Experience with web technologies and standards (e.g. HTML, XML, CSS, SEO, web analytics)
• Knowledge of Drupal (10x, 11x) and PHP is an asset
• Experience with modern JavaScript framework (React, Vue) is an asset
• Knowledge of Europa Component Library (ECL) is an asset
• Knowledge of GIT
• Experience with of Atlassian tools (Jira, Confluence, Bitbucket)
• Knowledge of Jenkins CI/CD tool
• Knowledge of agile development principles
• Ability to apply high quality standards and work towards deadlines
• Analysis and problem-solving skills
• Very good communications skills, both verbal (e.g.: presentations, seminars, etc.), and written (e.g: reports, articles, etc.)
• Develop trusted relationships with business managers to help them integrate user experience
capabilities as a strategic asset
• Capability to write clear and structured documents.
• Knowledge of the Commission's Erasmus+ programme is an asset
• Knowledge of the Commission’s European Solidarity Corps programme and its programme guide is anasset.
• Knowledge of the following tools: MS Teams, Signal
SPECIFIC EXPERTISE
Following specific expertise is mandatory for the performance of tasks:
• at least 5 years of specific expertise with Figma (min. competence level 4)
• at least 5 years of specific expertise with Adobe Photoshop and Illustrator (min. competence level 4)
• at least 8 years of specific expertise with Accessibility standards
• at least 10 years of specific expertise with User-centered design
CERTIFICATIONS & STANDARDS:
• User-Centered Design (UCD) principles
• UX Research methodologies (User interviews, Persona, Journey mapping, Usability tests)
• Participatory Design practices (Design Sprints, UX Workshops)
• UX Prototyping Standards (Figma, Adobe XD, Sketch)
• Usability and Accessibility Standards (WCAG 2.1, WCAG 2.2)