As a Sales Support Coordinator, you'll be the operational link between customers, the sales team, and internal departments. You'll manage the full order-to-delivery cycle, ensuring smooth communication, accurate processing, and timely execution.
Tasks :
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Collaborate with the sales team, who prepare offers and pricing for clients
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Receive and process purchase orders once offers are accepted
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Enter orders accurately into the ERP system
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Send order confirmations and transformations to clients
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Initiate the internal sales/purchase process by informing the procurement team
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Check warehouse stock and coordinate transportation to ensure timely delivery
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Prepare and issue invoices
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Handle customer inquiries, complaints, and service issues with professionalism
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Maintain regular communication with clients regarding order status, availability, and delivery timelines
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Support the sales team with administrative tasks and customer follow-up
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Ensure accurate documentation and data management in ERP and CRM systems
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Assist in generating reports and tracking KPIs related to order fulfillment and customer satisfaction
We are looking for a Sales Support Coordinator that :
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Experience in Sales Support, Customer Service, or Internal Sales, ideally in a technical or industrial environment
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Strong proficiency in Dutch (spoken and written) is essential
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Excellent communication in English and French
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Familiarity with ERP systems (SAP or similar) and MS Office
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Detail-oriented, organized, and proactive
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Comfortable working cross-functionally in a fast-paced setting
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Customer-focused with a hands-on mentality
Our client offers :
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A stable and growing company with a strong reputation in its sector
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A collaborative and supportive team environment
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Opportunities for professional development and training
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Competitive salary and benefits package
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Convenient location with easy access