PTalencia Consulting is currently looking for a service delivery manager for one of his clients. Location: Brussels Start Date: ASAP Duration: 6 months Language: French and /or Dutch English Homeworking: Partially remote As the Infrastructure Services Delivery Lead, you will oversee the operational excellence of the IT Infrastructure team, ensuring high-quality service delivery. You will lead a team of System Engineers, drive process efficiency, and act as a key liaison between technical teams and senior management. Mission: 1. Team Operational Leadership: · Lead and mentor a team of System Engineers, fostering a high-performance culture. · Manage daily workflows, ensuring task prioritization aligns with business needs. · Act as a people manager, providing guidance and resolving conflicts when necessary. · Enforce adherence to service-level agreements (SLAs) and quality standards. 2. Service Vendor Management: · Monitor service performance, ensuring client satisfaction and contractual compliance. · Collaborate with external vendors to optimize service delivery and cost efficiency. · Drive continuous improvement in tools, processes, and methodologies. 3. Performance Reporting: · Track team productivity, budget adherence, and project timelines. · Generate performance reports for stakeholders, ensuring transparency. · Proactively identify risks and implement mitigation strategies. 4. Stakeholder Collaboration: · Report directly to the Head of Technology · Coordinate cross-functional activities with Operations, Technology, and external partners. · Represent the Infrastructure team in critical meetings (daily stand-ups, incident reviews, etc.). Profile: 5 years in a similar managerial role within IT infrastructure. Hands-on experience with data center operations, cloud platforms (Azure preferred). Bachelor's degree in IT or equivalent work experience. If you are interested, please send your updated CV to CvATtalencia.eu /p