Join the Booking Team as Customer Support Agent (Dutch + English) Fully Remote!
Position: Customer Support Agent (Dutch+ English)
Location: Remote / Athens, Greece
Start Date: 26th December 2025
Working Hours: Mon/Friday 10:00- 18:30 and Saturday/Sunday 11:00-7:30 Rotative
Salary: 1,500 x 14
Join the Booking.com team as a Customer Support Agent fluent in Dutch and English. You will help provide an exceptional customer experience, manage reservations, and resolve customer inquiries efficiently.
Benefits:
* 14 salaries (12 monthly + 1 on Easter + 1 split for Summer/Christmas)
* Private Health & Life Insurance
* 25 days annual leave
* 50 meal voucher per month
* Permanent contract, 40 hours/week (8 hours/day, 5 days/week)
Relocation Info (if moving from abroad):
* Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documents.
* 3 weeks accommodation in a hotel close to the office.
* Up to 300 support for relocation (first payment).
* Legal support with hiring documents (candidates must provide required documents).
Responsibilities:
* Respond promptly and effectively to customer inquiries
* Manage and track reservation processes
* Solve issues and coordinate with relevant departments
* Ensure high levels of customer satisfaction
Requirements:
* Fluent in Dutch and English
* Customer-focused with strong problem-solving skills
* Team player with excellent communication skills
* Flexible with working hours
* EU citizenship or full market access residence card