Description Technology is evolving at lightning speed. At Telenet Group, we don't just keep up with the pace; in all our enthusiasm, we drive it forward. We are in tune with the changing expectations of our customers and our people. You’ll join an environment that nurtures your talents, values your strengths, and helps you grow. Keeping us ready for tomorrow, whatever comes our way. At Telenet, we’re transforming how customers engage with us. The Chat Platform, including our GenAI-powered Customer Assist chatbot, is becoming one of our most important service channels – smart, scalable, and increasingly AI-driven. As Team Manager of the Chat Platform, you will lead the team that owns this strategic domain. You’ll work at the intersection of digital, AI, service design, and business transformation. If you want to build the future of our Chat Platform & Customer Assist - and influence how millions of customers interact with us - this is the role. We are not looking for a person with deep IT & AI knowledge, but someone who has strategic view and business affinity combined with interest in AI within customer service. Your key roles & responsibilities As Team Manager, you will have end-to-end responsibility for strategy, people, and delivery : Vision, Strategy & Communication Define and communicate the strategic vision & roadmap for the Chat Platform and Customer Assist. Work close with the Product Manager of the Chat Platform. Align priorities and investment decisions with key stakeholders across business, marketing, operations, data, and digital. Act as a trusted advisor to senior leadership with clear, compelling executive storytelling. People Leadership & Team Development Define, manage, and evolve a fit-for-purpose team by translating your vision into clear roles, responsibilities, and expectations. Coach and grow a multidisciplinary team operating at the crossroads of service, AI, and digital; fostering a positive, high-performing, collaborative culture. Build and sustain strong relationships across the organization to enhance collaboration and ensure the team is effectively connected. Delivery Accountability & Budget Ownership Hold final accountability for delivery & performance, balancing innovation with operational stability and evaluating outcomes to drive continuous improvement. Lead the business case and manage the budget: define value drivers, allocate resources, and track impact against KPIs. Ensure structured ways of working, governance, and planning to enable predictable delivery. Your profile You have strong leadership, strategy and change management skills; You are a: Exceptional strategic thinker, able to translate long-term ambition into a clear strategy and actionable plans. Compelling storyteller and communicator, with strong written and presentation skills, skilled at delivering impactful messages to senior leadership. Influential leader with strong negotiation skills to align diverse stakeholders, adept at managing conflicting priorities and ambiguity with confidence. Experienced people manager, fostering high-performing, engaged teams through coaching, talent development, and cross-functional collaboration. Results-driven leader with strong business acumen and end-to-end accountability for results, value, and spend; experienced in managing complex digital or AI initiatives with strategic and operational discipline. Positive, open, and curious professional, thriving in fast-evolving environments and driving change with a can-do mindset. You have a Master’s degree or equivalent experience, and 10–15 years of relevant experience, ideally in management consulting, digital strategy, transformation, or product leadership. You speak Dutch and English fluently. Our offer Start a new adventure at the forefront of our organization, where you can make your mark and deliver tangible results. We keep an eye out for talent, ambition and eagerness to learn. We’ll coach you, train you and make you part of our story. Moreover, you’ll enjoy a wages and benefits package that will get you places. We’re talking meal vouchers, group and health insurance, a yearly bonus and discounts on Telenet products. Come experience it for yourself, our passion is contagious!