DescriptionTrendMiner are currently seeking a Strategic Customer Success Manager (gn). The position is available immediately at our Headquarters in Hasselt, Belgium or as hybrid model close to the Headquarters, possible in Germany as well.As a TrendMiner Strategic Customer Success Manager (SCSM you are responsible for the adoption and retention of a specific portfolio of accounts in different verticals. You interact and build relationships with customers to ensure they are plugged into all resources TrendMiner has to offer, such as customer training, on-site support services, sharing new release information, user support, all to ensure the customer is successfully generating business value using the TrendMiner platform.In return, we offer youThe opportunity to work with a dynamic and fast-growing company in the industrial analytics spaceWork with a global team of experts in data science, software engineering, and industrial automationCompetitive salary and benefits package, including a company car or mobility budgetA flexible remote work policy or fully remote outside of BelgiumA great office at the Corda Campus in HasseltCareer growth and development opportunities in a rapidly expanding companyJoining a visionary technical innovator where you can work with state-of-the-art toolsFun, collaborative, and challenging work environmentFlexible working hours and attention to work/life balanceAn open-minded culture where you can ‘be your best you'Personal Learning and Development budget and guidanceCompany managed and external training opportunitiesYour RoleSuccess planning and enablementDevelop and complete Success plans based on customer goals, company and departmental KPIs (retention, customer value etc.)Accelerate time-to-value for customers by proactively facilitating a smoothcustomer experienceBuild and manage stakeholder relationships of the customers in your portfolioComprehend customer’s business needs and tailor the TrendMiner Customer Journey to deliver business valueOpportunity & Risk ManagementIdentify, log and discuss risks/opportunities about renewal, value, and expansionShare insights with project managers to avoid and mitigate projects risksProactively create and execute action plans to resolve identified riskCollaborationWork with sponsors and project managers to drive TrendMiner value, adoption and satisfaction & ensure smooth contract renewals and upsellSupport TrendMiner customers in the use of TrendMiner as their analytics toolbox, together with the Data Analytics Engineers in our Customer Success teamSupport and collaborate with the sales team by offering customer insightsCollaborate with the Product team to define requirements for future TrendMiner features by capturing key requirements and business value from customersCollaborate with the Support and R&D teams for product issues and requestsIdentify and drive internal improvement projects to continuously optimize ourCustomer Success approachYour SkillsB.Sc. in Engineering or in a technical study or equivalent relevant experiencePrevious experience using data analyticsYou understand the processing industry (Chemical, Oil & Gas, Food & Bev, etc.)2+ years of experience in Customer Success Management, especially in a B2B software companyCapable of handling multiple, complex projects at the same timeAble to decide which projects are most important based on their current and future impact on the businessProficient in German and English, both speaking and writing. Other languages (French, Spanish, Dutch) are a strong plusExperience in managing projects and handling changesTakes the initiative when working with customers and teammatesFocused on delivering value to TrendMiner's customersStrong interpersonal skills that help build trusted relationships with clientsComfortable working with uncertainty and curious enough to move forward, even when not all information is availableExcellent at organizing, prioritizing tasks, and managing time effectivelyReady to travel to work directly with customers, up to 15%Takes a proactive and hands-on approach to workAbout TrendMinerTrendMiner is an innovative software company based in Hasselt, Belgium, specializing in industrial analytics. We focus on time series, event and asset data with an increasing integration of machine learning. Founded in 2008 as a spin-off from the University of Leuven, we develop advanced analytics solutions for the manufacturing industry, including the chemical, oil, gas and pharmaceutical industries. Since 2024 TrendMiner is part of the Proemion Group, which specializes in industrial analytics. Due to our rapid growth, we are always looking for ambitious and enthusiastic new talents.TrendMiner is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.