Key ResponsibilitiesDesign and optimize end-to-end chatbot conversation flows (including edge cases)Write clear, empathetic, and on-brand UX microcopyStructure and manage multilingual chatbot content (Dutch, French, English)Ensure consistency in tone, voice, accessibility, and inclusivityCollaborate with cross-functional teams (business, legal, customer service)Conduct usability testing and analyze chatbot performanceContinuously improve flows based on data insights and user feedbackMaintain content libraries, design patterns, and style guidesCoordinate with localization teams for high-quality multilingual deliveryRequirements3+ years of experience in Conversation Design, UX Writing, or Chatbot Content DesignStrong understanding of conversation flows, NLU basics (intents/entities), and human-AI interactionExperience with tools like Figma, Voiceflow, Rasa, or similar platformsProven ability in multilingual content creation and adaptationExperience working in Agile/Scrum environmentsStrong skills in content structuring, testing, and optimization using analytics