First Point Group is recruiting for a Project Coordinator (must be fluent in Dutch, French + English) on behalf of a global technology brand. This is an exciting opportunity for you to work with some of Belgium's leading mobile network operator brands providing project coordination support to help upgrade the telecom network across Belgium.
The successful candidate must live in Brussels and have fluent Dutch, French and English language skills and preivous experience coordinating projects that require internal company and external company communications skills
.
***** PLEASE NOTE - sponsorship can not be provided. Candidates must live in Belgium with valid rights to work. This role will require flexibility to attend the office in Brussels (some weeks will be fully onsite, some weeks will be fully remote
).
Key Responsibili
* tiesAct as the primary contact for all site access requests and related communicati
* ons.Handle incoming telephone calls and manage the dedicated service desk mail
* box.Liaise with local service providers, site owners, field engineers, dispatch teams, team leaders, and the
* NOC.Support the NOC with Dutch and French communications relating to site access and maintenance activit
* ies.Update and maintain internal databases and systems with accurate informat
* ion.Manage and update trouble tickets, ensuring all relevant information is captured and communica
* ted.Coordinate field maintenance activities and provide guidance to engineers regarding site access requireme
* nts.Utilise internal knowledge bases and operational procedures to resolve requests efficien
* tly.Deliver a high standard of customer service while meeting operational SLAs and K
* PIs.Escalate issues where necessary and ensure timely resolution through appropriate chann
els.
Required Exper
* ienceFluent Dutch and French language skills, both written and sp
* oken.Previous experience in project coordination - MAND
* ATORYService Desk, Help Desk, Customer Support, Dispatch, Coordination, or Operations Centre environment - BONUS (not manda
* tory)Strong communication and stakeholder management sk
* ills.Experience working with ticketing systems and operational datab
* ases.Ability to multitask and prioritise effectively in a fast-paced operational environ
* ment.Strong attention to detail and organisational sk
* ills.Proficiency with Microsoft Office and standard business applicat
ions.