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Stillingsbetegnelse
Technical Customer Support Officer
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Arbejdstid
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Jobbeskrivelse
Are you technically skilled, customer-focused, and passionate about smart technology?
Then the role of Technical Customer Support Agent at Wygwam, a division of Niko, is perfect for you!
You will support customers and installers in selecting, installing, and using our smart solutions – such as Niko Home Control and sensor-based lighting control – which enhance comfort, safety, and energy management in residential and commercial buildings.
With your technical expertise and customer-oriented approach, you will help clients find the right solution and provide support for all customer service activities, excluding field service.
Our products and internal processes increasingly leverage AI technology, allowing you as a support expert to contribute to the future of smart, connected, and self-learning systems.
What will you do?
* Provide technical support to end-users, installers, and partners via phone, email, and digital channels
* Analyze customer inquiries, propose solutions, and provide clear technical explanations
* Advise customers on the selection, configuration, and installation of our broad product range, with special attention to lighting control, motion, and occupancy detection
* Resolve complex cases in collaboration with the expert team
* Share feedback and market insights with internal teams to improve products and processes
* Actively contribute to documentation, knowledge base, tools, and training materials
* Suggest improvements to our support processes, where AI solutions play an increasingly important role
* Further develop and share your technical expertise with colleagues
* Build trust-based relationships with installers, partners, and regular customers
Kvalifikationer
What do you bring?
* Bachelor’s degree in a technical field (electrical engineering, electronics, IT, or equivalent)
* Minimum of 2 years’ experience in a technical support role or similar position
* Solid knowledge of electrical installations, network technology, and lighting control
* Comfortable with IT tools, CRM systems, and MS Office
* Excellent command of Danish and English
Your strengths
* Customer-focused, empathetic, and able to explain technical concepts clearly
* Solution-oriented, structured, and preciseCurious, stress-resistant, and flexible under varying workloads
* A team player who enjoys sharing knowledge and contributing to innovation and AI-supported service
Additional assets
* Experience with smart home technology, home automation, or building automation
* Knowledge of Niko Home Control, lighting control, and sensor solutions
* Experience with ticketing systems or support tools
* Experience in a technical customer support environment
Vi tilbyder
A dynamic role: Step into an environment brimming with professionalism where you can make a tangible impact by reshaping our commercial narrative
Attractive salary and additional benefits: In addition to a competitive salary, we also offer a package of additional benefits
Self-development and growth opportunities: Explore a world where we focus on your growth and development
Initiative is rewarded: We value initiative and encourage you to make your mark on our strategies
Engagement in innovation: At Wygwam, we never stand still. You'll be actively involved in the launch of new, high-quality solutions for the commercial market
Investment in growth: Join a company that invests in growth and has a vision for the future, where you play an essential role
A permanent contract with full-time hours
At Wygwam, we strive to provide an environment where you can thrive, grow, and develop yourself. Join us and be part of an inspiring journey towards success and progress.