Technical Support Specialist
Are you looking to start a rewarding career in customer support? Do you enjoy working with people and have strong problem-solving skills? As a Technical Support Specialist, you will be the primary point of contact for our customers, providing them with exceptional support and ensuring their satisfaction.
* Providing technical assistance via phone, email, and live chat to resolve customer issues and improve overall experience.
* Investigating and resolving complex technical problems by collaborating with internal teams, such as consultants and developers.
* Collaborating with cross-functional teams to identify and escalate issues that require additional support or resources.
Requirements
* Fluency in English: Excellent written and verbal communication skills are essential for this role.
* IT and Business Affinity**: You should have a basic understanding of IT concepts and business principles.
* Customer Orientation: A customer-centric approach is crucial for this position, ensuring that every interaction is professional and empathetic.
* Autonomy and Fast Learning: The ability to work independently and quickly adapt to new information is vital for success in this role.
Benefits
* Comprehensive Training Program: Our 2-week intensive training program will equip you with the necessary skills and knowledge to excel in this role.
* Opportunity for Growth and Development: With our company's rapid growth, there are opportunities for advancement and professional development.
* Collaborative Work Environment: Our team-oriented culture fosters open communication, teamwork, and collaboration.
Others
We offer a competitive salary and benefits package. If you're a motivated individual who enjoys working with people and has a passion for problem-solving, we encourage you to apply for this exciting opportunity.