Main topic
Insure a daily support of Mfga and his satellites.
Manage SNOW tickets and answer in an appropriate manner
Raise Jira tickets with MultiFonds and insure follow up with the soft provider
Work in collaboration with BI/BCM departments to manage their request (launch of Funds, of new share classes)
Assist Funds migrations
Assist Share classes merger
Assist Change of funds currency
Linked to this topic:
BAU Support
Business Analysis
Provide functional expertise on FA domain
Functional testing
Technical description of the mission's environment
Functionnal : Funds Industry
Material : Office tools / Jira
Software : MFGI / SQL Developer
Languages : French. English mandatory
Results expected / deliverables
The aim will be to:
Solve the issues raised by the Operations (BI/BCM/FA)
Produce reporting and documentation about issues solved in BAU-up date when required internal catalog of error.
Knowledge management: share the solutions found in BAU with APS teams.
Prerequisites / agreed essential elements
As part of the mission, the non-exhaustive list of prerequisites is as follows:
Business: knowledge of funds industry and migration process
Norms & Process: APS IT FA/Agile
Technical: i.e. Mfga / Master Excel / SQL dev
Functional: i.e. MultiFonds Global Accounting / Expertise in FA
Technological: VBA/SQL DEV
Language: French / English