For our Leuven offices, we are looking for highly qualified and motivated professionals like you. If you think you have what it takes to keep Septentrio firmly in Pole Position, get in touch.
We need you for the position of
Delivery & Logistics Support Officer
The Job
In this role, you will be responsible for managing all aspects of order fulfillment to enhance customer satisfaction and ensure timely and compliant delivery.
You will manage the full quote-to-cash lifecycle, ensuring accurate customer onboarding, compliant order processing, and timely delivery. This role serves as a key interface between Sales, customers, and internal stakeholders, with a strong focus on operational excellence, customer satisfaction, and system expertise across Salesforce/CPQ and SAP SD.
Your Mission
You will manage all aspects of order fulfillment to enhance customer satisfaction and ensure timely and compliant delivery.
Focus Front Office: Quote to customer onboarding
· Customer quotations according to guidelines of sales executives
· Partner price list maintenance and distribution
· Key user and trainer in Salesforce/CPQ
· Coordinate timely customer feedback related to onboarding- and ESG questionnaires
· Tender admin support
· Contract sharepoint administration
Focus Back Office: Order fulfillment
· Order processing: Perform customer order review, SAP order entry and generate order confirmations.
· Secure a smooth and effective customer (change) order communication.
· Due diligence on end-user statements and when needed generates the export approval applications
· Report and escalate when needed order fulfillment, payment and shipping issues to mitigate delivery non-performance.
· Collaborating with related internal stakeholders to resolve any customer delivery issues or complaints
· Key user and trainer in SAP SD
Your Qualifications
· You have a Bachelor's or Master's degree in Logistics, Supply Chain, Communication, or a related field, or a first positive experience in order fulfillment, customer support, logistics, or shipping.
· You have good knowledge of order fulfillment processes, including order review, confirmation, changes, and customer data management.
· An understanding of import and export regulations and customs requirements is a plus.
· You have experience with ERP/MRP systems, preferably SAP SD and a good command of Microsoft Office 365 and CRM tools, ideally Salesforce.
· Familiarity with JIRA and Confluence is a plus.
· You are fluent in English, with a good knowledge of French and/or Dutch.
· Additional languages are a strong asset.
· You are well organized with strong attention to detail.
· You are self-driven and able to work independently as well as in a team.
· You are proactive, responsible, and results oriented with a can-do attitude.
· You are customer-focused with a global mindset.
· You are able to work under pressure and meet shipping deadlines.
Our Offer
In exchange for your talent, we offer a very competitive compensation package in a top-notch high-tech, international working environment. At Septentrio you'll have room to grow, both personally and professionally. Our on-boarding plan is legendary, our homework policy family-friendly. Get in touch and help us shoot for the moon, the stars and beyond.