Position description
Job title
Microsoft Dynamics Functional Consultant- D365 Customer engagement
Function
Advisory - Senior Advisor
Roles & Responsibilities
1. As a Functional Advisor in Dynamics 365 Customer Engagement, you are responsible for the design, implementation, and testing of Dynamics 365 Sales, Marketing, Customer Service, Field Service, and Project Service solutions
2. You support clients in transforming their sales and customer‑focused operations by fully leveraging the Microsoft Dynamics 365 platform
3. You design customer journeys and future‑state (“to‑be”) processes that align with standard Dynamics 365 ways of working
4. You collaborate closely with Business Consultants from Customer Advisory, who bring strong process expertise, while your focus is on the Dynamics 365 solution
5. You work together with the Solution Architect and technical teams on integrations, configurations, custom development, migration, and release activities
6. You take ownership of your role within projects that are critical to client success
7. You combine technical expertise with strong communication, relationship‑building, and change management skills
8. You maintain a strong focus on quality, collaboration, and sustainable outcomes for clients
Location
Zaventem HQ
Skills & Qualifications
9. You have a solid understanding of sales organizations, including marketing processes and customer and field service operations.
10. You bring at least 3 years of hands‑on experience and have contributed to multiple CRM implementation or advisory projects as a process or functional consultant.
11. You are comfortable working independently as well as collaboratively in project teams, and you take ownership and responsibility for your work.
12. You enjoy continuously developing your coaching skills by working closely with colleagues and sharing knowledge.
13. You are fluent in English and Dutch or French.
14. You are a certified Microsoft Dynamics 365 Sales, Marketing, and Customer Service Functional Consultant Associate, or you are motivated to obtain this certification in the near future.
15. Certification in the Microsoft Power Platform and the ability to leverage its capabilities is considered a plus.
16. Experience with solutions that support customer journey design is an advantage.
17. You feel confident engaging with AI‑related topics and can clearly communicate complex concepts to stakeholders, while making ethically sound decisions and adapting to evolving technologies.
18. Certification in Prince2, PMP, or other project management methodologies is considered a plus.
We offer
As a certified Top Employer we offer:
19. An attractive remuneration package with a great number of extra-legal benefits (premium electric company car + charging card, net daily and monthly allowances, bonus, Apple/Android personal device and many other benefits tailored through our cafeteria plan).
20. Flexible work arrangements to ensure a healthy work-life balance (picking up kids from school, doctor’s appointment, working from home,…) and the possibility to work from anywhere 20 days per year.
21. Comprehensive insurance package including group insurance with full KPMG contributions, hospitalization insurance and optional outpatient options (dental & eye care, medical consultations and registered medication).
22. Career development opportunities combined with trainings based on your personal goals and aspirations. An inclusive, international culture where personal growth, mutual trust and lifelong learning is fostered. A buddy and performance manager to support and guide you throughout your career at KPMG.
23. Great team building activities and sport & wellbeing events (Brussels Marathon, Antwerp 10 Miles, 1000 kilometers for KOTK, river clean-ups, plant a tree and many more…) through our Together@KPMG & KPMG Foundation programs.
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