As an Inside Sales Advisor, you will be the first contact for potential B2C customers. You will provide information, prepare standard offers, and manage commercial negotiations with existing customers. Your role will also include handling contract renewals, supporting account managers, and ensuring customer satisfaction through proactive follow-up and tailored solutions.Our client, a key player in the energy sector. With a strong customer base and a reputation for quality and service, they offer a dynamic work environment where you can further develop your commercial and customer relationship skills.As an Inside Sales Advisor, you will be the first contact for potential B2C customers. You will provide information, prepare standard offers, and manage commercial negotiations with existing customers. Your role will also include handling contract renewals, supporting account managers, and ensuring customer satisfaction through proactive follow-up and tailored solutions.Tasks: Act as the first point of contact for prospects: provide general information and prepare standard offers.Manage commercial negotiations and renewals of contracts with existing customers.Handle administrative processes related to new owners or tenants.Implement commercial actions defined by the Sales Manager for a selected group of customers.Ensure high-quality follow-up of contract renewals, modifications, and customer requests.Convince prospects and customers of the benefits of choosing the company through effective sales techniques and product knowledge.Provide support and guidance to Account Managers in planning commercial actions.Collaborate with other internal departments on commercial-related issues.Key ChallengesStay informed and up to date on ongoing commercial and marketing actions.Acquire a strong knowledge of the company's products to effectively convince potential customers.Strengthen customer relationships and provide solutions to day-to-day issues.Understand customer needs and propose the most suitable service or product.We are looking for an Inside Sales Advisor that : Bachelor's degree or equivalent experience.Perfect command of Dutch and French (minimum C1 level); English is a plus.Strong communication skills, both verbal and written.Commercial attitude with a customer-oriented and problem-solving mindset.Ability to respect deadlines and perform well under pressure.Team player, adaptable, and eager to contribute to commercial success. Our client offers : Competitive salary package with attractive benefits.A professional and supportive working environment with clear career opportunities. Inside Sales, Tailored Solutions, Customer Relations, General Information, Problem Management, Customer Experience, Product Knowledge, Meet Deadlines, Company Products, Customer Requests, Adaptability, Negotiation, Sales techniques, Contracts, Planning, Sales, Stay Informed, Existing Customers, Customer Oriented, Proactivity, Customer Needs, Offering Support, Point of contact, Potential Clients, Providing Solutions, Service, B2C, Provide information, Renewals, Marketing