We are seeking a highly skilled and dedicated Customer Service Sales Specialist to join our team. This is an exciting opportunity for a motivated individual to take on a key role in our sales process, working closely with our internal sales department and field sales team. "> * This position involves being the direct point of contact for all customer inquiries within the sales process for the BeNeLux region, ensuring seamless communication and efficient issue resolution. * You will be responsible for customer inspiration, new customer acquisition, and long-term customer relationship management, working collaboratively with the field sales team to drive business growth. * In this role, you will handle customer enquiries through various channels, providing expert product consultation, order processing, complaints management, and customer data management while maintaining accurate records in CRM/SAP systems. * Additionally, you will participate in project sales, researching projects, calculating quotations, and supporting the implementation of construction projects, leveraging your technical understanding to provide informed solutions. * Your attention to detail will be crucial in maintaining up-to-date data in IT systems, ensuring that customer information is accurate and easily accessible. To succeed in this role, you should have a strong commercial background, ideally with experience in customer service, particularly in a manufacturing environment. You must possess excellent communication skills, be solution-focused, and able to work independently in a fast-paced setting. "> We offer a comprehensive benefits package, including flexible working hours, a company laptop, and phone. Our employee discounts allow you to enhance your bathroom experience at significantly lower prices, and we encourage personal responsibility and development opportunities through language courses, specialized training, and seminars. "> We pride ourselves on creating an open and respectful work atmosphere where you can quickly feel part of our team. If you are a driven and customer-oriented professional looking for a challenging role that offers opportunities for growth, please apply for this position. ">Salary: €2,650 - €3,400 per month Benefits: Flexible working hours, company laptop and phone, employee discounts, organisational opportunities, good induction at KALDEWI, Profile: Commercial apprenticeship or equivalent qualification, professional experience in customer service, ideally in a manufacturing company, strong technical understanding, sociable, empathetic, solution focused, excellent communication skills, Language requirements: French and Dutch/Flemish + English or German, experienced in working with MS Office, SAP (or similar) and CRM system.