Job description
Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfill your career expectations in a fast-growing organization. As an E-Com Field Partner, you will act as the single point of contact for our affiliated stores regarding all matters related to the Collect service. You will manage a portfolio of stores, providing support, resolving issues, and helping them optimize their commercial performance. A core aspect of this role is building trusting relationships with affiliated store owners and employees while ensuring alignment with the vision and objectives of our e-commerce department. You will frequently travel to conduct store visits, balancing existing Collect stores with prospecting stores currently not having the service yet. The role reports directly to the B2B Manager and involves close collaboration with two other E-Commerce Field Partners.
Your Missions
* Serve as the main point of contact for affiliated stores regarding all Collect service-related topics, through phone, ticket resolution, and store visits.
* Develop and maintain trusted relationships with affiliated store owners and employees, understanding their perspectives and aligning them with the company’s e-commerce vision.
* Address operational and technical issues related to the Collect service, ensuring effective resolution.
* Regularly visit stores to offer hands-on support, gather feedback, strengthen relationships, and resolve challenges directly on-site.
* Monitor and analyze store performance metrics to identify areas for improvement and proactively implement solutions.
* Prospect new store opportunities to expand the Collect service network.
* Collaborate with two other E-Com Field Partners, sharing knowledge, best practices, and experiences to ensure consistent and aligned approaches.
* Act as an advocate for the Collect service, ensuring consistent communication and alignment between the stores and the broader organization.
Your Profile
* Experience in managing store networks and/or retail environment.
* Experience in a customer-facing or relationship management role.
* Proficiency in analyzing performance metrics and translating them into actionable insights.
* You speak French and Dutch fluently, and have a strong command of the English language.
* You demonstrate strong relationship-building and trust-building skills with a commercial acumen.
* You demonstrate the capacity to address operational and technical challenges in a pragmatic manner.
* You demonstrate a hands-on mindset and are comfortable with frequent store visits.
* You demonstrate a structured and organized approach to work.
* You demonstrate a team-oriented mindset, with the ability to collaborate effectively and share best practices with peers.
What We Offer
* An international community, bringing together 110+ different nationalities
* An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
* A robust training system with our internal Academy and 250+ available modules
* A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
* At Amaris, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support.
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!