We are seeking an experienced IT Support Specialist to manage comprehensive IT operations for our Brussels office part-time. This role encompasses end-user support, system administration, vendor management, and cybersecurity responsibilities. End-user Support: Software Licensing: License management, SaaS contracts
Password Management: 1Password administration, user onboarding, and user training
Administration: Google Workspace management (user accounts, permissions, security settings)
Asset Management: IT inventory tracking, hardware lifecycle management, procurement coordination
Some experience with security awareness training
Data security and sharing permissions management
Vendor & Service Management
Telecommunications management (experience with Proximus or similar ISPs preferred)
Incident logging, tracking, and resolution with external support providers
Service level agreement (SLA) monitoring
Financial & Administrative
IT budget planning and tracking
Purchase order processing and approval workflows
3-5 years of IT support experience in a small to medium-sized organization
~ Experience working in a Belgian business environment (understanding of local vendors and practices)
~ Fluent English (we have an international team)
~ Additional language skills (French or Dutch) are advantageous but not required
~ Strong customer service orientation with excellent communication skills
Adaptable to changing technology environments
Procure, configure, and deploy new computer equipment
Provide day-to-day technical support to office staff
Maintain relationships with external IT service providers
Manage and monitor all software licenses and subscriptions
Conduct security awareness training and manage cybersecurity platforms
Ensure reliable internet connectivity and resolve telecommunications issues
Manage IT budget and track technology expenses
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