JOB DESCRIPTION
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
QuickSTAT Global Life Science Logistics, a Kuehne+Nagel company is seeking a new addition to join our International team in Brucargo - Machelen.
As a Customer care Specialist, you will support our USA based clients throughout all phases of consignment preparation and execution. You will be responsible for managing and monitoring all QuickSTAT operational and client activities, ensuring full compliance with company policies and pricing structures. This role requires close collaboration with internal departments to ensure the highest level of customer satisfaction.
You will be working with leading Clinical Research Organizations (CROs) that specialize in clinical trials. These clients operate under strict protocols, with study-specific requirements that must be followed precisely. Each shipment may involve unique handling instructions, temperature control specifications, and time-critical delivery milestones, making attention to detail and compliance essential. Working times from Monday till Friday during office hours, location: Brucargo.
How you create impact
1. Operate as a key member of the BRUSSEL - USA Desk team, supporting in shipments within EU.
2. Manage daily phone calls and email traffic across designated inboxes.
3. Develop and implement customer-focused operational procedures.
4. Assist with complex and escalated operational issues in coordination with Control Group Lead Agents and Managers.
5. Monitor data accuracy and reporting consistency.
6. Ensure vendor and network partner compliance with company policies and pricing structures.
7. Provide backup support for general customer service processes when needed.
8. Ensure all shipments meet the specific requirements of each clinical study, including packaging, routing, and documentation.
What we would like you to bring
9. Experience in pharma healthcare Operations / temperature controlled cargo is a plus;
10. Basic understanding of Courier/Freight Operations (Import/Export/Warehouse/Transport) is a pré OR a background in logistic studies (recent graduates welcome), preferably in Air Logistics;
11. International mindset, familiar to work in a multicultural setting, in different timezones;
12. Strong negotiation and problem-solving skills, in combination with a customer service attitude;
13. Ability to perform under pressure and manage time effectively tasks in a fast paced, dynamic work setting;
14. Proficient in Microsoft Office (Word, Excel, PowerPoint);
15. Strong analytical, decision-making skills with effective communication skills; fluent in English spoken and written. Any other additional language is a pré, by preference Dutch and/or French;
16. Team player who is flexible, proactive, and organized as of professional attitude.
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What's in it for you
Quick Group of Companies offers competitive wages, Private Medical Insurance, Contributory Pension Scheme, Life Assurance, PHI Income protection. Our Colleagues enjoy our Route 2 Rewards scheme which offers discounts on everything from groceries to holidays, dining out and much more. Home office is possible in this role, 2 days per week.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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