Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.
Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
By connecting all aspects of care (private, public, and direct to consumer) we create the most member‑centric healthcare experience, reducing claims costs while generating new monetization opportunities.
We partner with tens of thousands of companies across France, Spain, Belgium, and Canada, serving over a million members.
Leadership Principles
* Mission is the Boss — We think long‑term and are methodical optimists who take risks, seeking our mission's success above all else.
* Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.
* Radical Transparency — All information is accessible and written‑first, so everyone can make the best decisions asynchronously.
* Always Growing — Direct, positive, and caring feedback, combined with self‑growth ownership.
Operations at Alan
The Operations Community’s core responsibilities are to deliver at scale our insurance and health services: we build our platform and operational capabilities and run our processes to guarantee delight and efficiency. As we anchor our insurance position and diversify our offering with health and well‑being related services in France, Belgium, Spain, and Canada, our operations are increasingly complex.
For this role, you need to be based in France, Belgium, or Spain.
Responsibilities
* Run our insurance or health services processes.
* Ensure day‑to‑day follow‑up and monitoring of our operations.
* Flag risks and opportunities.
* Operate our processes: invoicing or claims treatment, growing and managing our network of providers, supporting internal teams.
* Define and own the best monitoring scheme to track volumes, efficiency, SLAs and identify risks and areas of improvement.
* Supervise partnerships (e.g., teleconsultation, claim operators), participate in negotiation rounds, maintain daily communication for business continuity.
* Perform controls on daily operations to ensure correct decisions and identify training needs.
* Escalate feedback, help prioritise, and support initiatives to make our processes and services more delightful and efficient.
Continuous Improvement
Next to running and monitoring our operations, you implement continuous improvements to our processes, working with product teams to automate processes, enhance external communication, audit processes, and automate steps with tools.
Experience
* Operated processes and services, especially for companies during the scale‑up stage or in industrial/logistic industries.
* Worked in support functions (Customer Support, People Operations, etc).
* Had customer‑facing commercial experience, e.g., account manager or customer success communications.
* Handled event coordination.
Skills
* Passionate about delivering & optimizing top‑notch operations; not scared to get hands dirty.
* Keen problem‑solver with a deep mindset; driven by member and customer satisfaction.
* Analytics skills to dive into data.
* Highly organised with exceptional follow‑up and strong attention to detail.
* Strong written and verbal communication in English and French or Dutch.
* Ability to work and learn independently in a fast‑paced environment.
* Adaptable: flexibility and strong ability to adapt to variable situations.
* Experience in the insurance or healthcare industry is a plus.
Benefits
* Fair rewards: generous equity packages complement your base salary for permanent contracts.
* Flexible office: HQ space, co‑working hubs, or full‑remote with home‑office equipment sponsorship.
* All the tools you need: Macbook Pro, keyboard, laptop stand, monitor, Bose noise‑canceling headphones.
* Flexible vacation policy and flexible working hours.
* Comprehensive health insurance: 100% for you and your children; 90‑100% for partners depending on country (permanent contracts only).
* Transport: country‑specific commuter benefits.
* Learning & training opportunities: flexible training policy, books, conference budget.
* Personal growth through coaching: each employee paired with a dedicated coach from day one.
* Parental leave: extended parental leave for all new parents (permanent contracts only).
Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.
Please note that we don't sponsor visas for the operations coordinator role.
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