Job Title: Service Delivery Excellence Manager
As a seasoned IT professional, you will be responsible for ensuring seamless end-to-end service delivery. Your expertise in managing large outsourced IT infrastructure service contracts will be invaluable in this role.
Key Responsibilities:
* Develop and implement strategies to enhance services under your responsibility.
* Collaborate with architects to discuss the impact of new technologies on our infrastructure.
* Drive business growth by maximizing customer satisfaction and achieving predetermined service level agreements.
Requirements:
* A Master's degree in IT, Business economics, or equivalent through experience.
* A minimum of three years of experience in service delivery management.
* Extensive knowledge of ITIL, project management, and budget management.
* Familiarity with IT infrastructure environments (Data Centers, Network, and Workplace services).
* Strong analytical and communicative skills to solve problems effectively.
Benefits:
* An attractive salary package with extra-legal benefits.
* A dynamic entrepreneurial team that is fast-growing and at the center of transformation.
* Numerous opportunities for personal development through training courses.
Company Culture:
We value clarity, mutual respect, kindness, and open communication. Our people are down-to-earth, easy to work with, and welcoming differences. We celebrate new ideas and strive for innovation.