We are looking for a Senior IT Operations & Support Engineer to ensure the smooth operation, maintenance, and evolution of large-scale IT dissemination and publishing systems.
This hands-on role combines system monitoring, incident management, testing, release management, and technical consultancy, acting as a bridge between IT teams, developers, and end-users.
This position is a onsite contract.
Key Responsibilities
IT Operations & Monitoring
Monitor and analyse system logs using tools such as CloudWatch or Dynatrace
Produce operational reports, dashboards, and statistics (e.g., using PIWIK or BI tools)
Identify anomalies, investigate root causes, and contribute to system reliability and performance
Incident, Problem & Support Management
Handle incidents and problems on IT systems and applications (ITIL-based approach)
Provide 2nd-level technical support to users for functional and non-functional issues
Manage tickets with users and external service providers, ensuring timely resolution
Testing, Release & Change Management
Test new functionalities and releases, identify and document issues
Follow up on issue resolution with development teams
Coordinate reception, validation, and testing of new releases
Work with CI/CD pipelines (preferably Bitbucket and/or GitLab)
Apply established change management procedures
Systems Design & Technical Contribution
Analyse and contribute to the evolution of IT systems
Draft and review technical and functional specifications
Participate actively in technical working groups and project meetings
Provide advice and guidance to teams on best practices and system improvements
Scripting & Technical Tooling
Create and maintain database scripts and Linux/Unix scripts
Work with JSON queries, shell scripting, and API tools (e.g., curl, Postman)
Knowledge Sharing
Deliver training sessions, workshops, and demonstrations to internal teams
Serve as a bridge between technical and non-technical stakeholders
Profile
Minimum 5 years of professional IT experience, including:
Monitoring and analysing system logs
Incident & Problem Management (ITIL)
Testing and validating functional and non-functional requirements
Drafting technical specifications
Working in project management contexts
Cloud-based environments
Release management and CI/CD pipelines
Bachelor's degree (or equivalent) in Computer Science, Information Technology, or related field
Equivalent professional experience may substitute formal education
English: C1 level or higher
Technical Skills
Web technologies: HTML, XML (XPath, XSLT), CSS
Databases: MySQL, SQL Server, Oracle, or PostgreSQL
Linux/Unix systems and shell scripting
Application servers: Tomcat, JBoss/WildFly
Monitoring tools: CloudWatch, Dynatrace
Cloud platforms: AWS
CI/CD tools: Bitbucket, GitLab
Ticketing & documentation tools: JIRA, Confluence, GitLab
Reporting & analytics: PIWIK, Power BI
Programming/scripting: Java, Perl (basic to intermediate)
Desirable
Knowledge of network topologies (TCP/IP, load balancers, proxies)
Experience with Elasticsearch
Familiarity with containerisation technologies (Docker, Kubernetes)
Experience with automated testing
Why Cronos Group?
We'll propose you:
An attractive salary package
A good work-life balance environment
The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
The opportunity to develop your skills thanks to tailor-made training courses according to your needs
A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!