Customer Services Project Manager
Location:
Kortrijk, BE Duluth, GA, US
Overview
The mission of our Customer Project Management Office (PMO) is to ensure seamless coordination and delivery of projects, exceeding customer expectations. Through meticulous planning, execution, and continuous improvement, we aim to optimize resource utilization and drive long-term customer satisfaction. The Customer Project Management team focuses on overseeing the end-to-end execution of customer projects, ensuring timely delivery and quality outcomes.
Key initiatives involve working with our project governance framework, set up and enable cross-functional collaboration, and use data-driven insights aka FACTS only for informed decision-making, ultimately driving sustainable project success and fostering long-term customer relationships.
Responsibilities:
1. Be the Voice of the Customer: Serve as the primary point of contact for a portfolio of cinema customers, understanding their unique needs and ensuring their vision is realized
2. Lead Cross-Functional Teams: Coordinate with engineering, logistics, sales, service, marketing, content team, product and support teams to deliver seamless projection system rollouts and HDR solution implementations
3. Deliver with Precision: Define project scope, develop detailed plans, mitigate risks like a pro and track progress to ensure on-time, on-budget delivery
4. Build Lasting Partnerships: Develop trusted relationships with key stakeholders, from technical managers to C-level executives in the cinema industry
5. Communicate Transparently: Provide regular updates on project milestones, risks, and outcomes to both customer and internal teams
6. Drive Continuous Improvement: Analyse project performance and customer feedback to identify opportunities for innovation and service excellence
7. Conduct periodic site visits to better understand and enhance the customer experience
Required education, experience and competencies
8. Industry Experience: 5–7 years in project management, ideally in cinema technology, AV systems, or entertainment tech
9. Leadership: Strong ability to lead diverse teams and drive accountability across departments
10. Customer Focus: A passion for delivering tailored, high-impact solutions that enhance the cinema experience
11. Communication Skills: Excellent at presenting, listening, and influencing across all levels of an organization
12. Tech Savvy: Comfortable working with cloud-based project management tools and Excel; familiarity with projection systems is a plus
13. Certifications: The right attitude matters most
14. Every now and then, you have the opportunity to join customer meetings or support at installations in your region
Essential Functions
15. Office Environment - Job performed in normal office environment including 6-8 hours a day of sitting, computer activities, communication skills, intermittet standing, limited lifting, physical activities or exposure to regular office conditions.
16. Ability to lift, carry, or position equipment or components (typically up to 50 lbs).
17. Travel by flight and / car. Ability to conduct on-site customer meetings, product demos or support activities.
18. Ability to walk, bend, reach, and move between office, lab, areas as needed.
19. Ability to connect, unplug, handle, or manipulate cables, small parts, or handle equipment.
20. Regular business hours apply; however, occasional overtime or adjusted work hours may be required.
21. Work may require approaching or handling prototype units, displays, system components.
22. Must comply with all environmental, health, safety, and security protocols.
🛡️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.
D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.
About Barco
At Barco, we design cutting-edge technology that enhances everyday life through advanced visual experiences.
As a global leader in collaboration and imaging, we serve the Enterprise, Healthcare, and Entertainment industries with innovative tools that empower professionals to communicate and perform at their best. With a strong commitment to quality, reliability, and sustainability, our technologies are trusted in over 90 countries.
Backed by a team of 3,+ employees, we continue to push boundaries and shape the future of digital imaging and connectivity.