Location: Tielt, Belgium (with travel across Belgium & the Netherlands)Contract Type: PermanentSalary: €100,000 - €120,000 per yearWe are partnering with a leading, service-driven organisation in the Benelux region to appoint an Operations Director. This is a newly created role, offering the opportunity to take ownership of end-to-end operations during a period of transformation and growth.Following recent system implementation and operational changes, the business is seeking a hands-on operational leader to improve efficiency, drive alignment across teams, and enhance overall customer experience.This role is ideal for a pragmatic, data-driven operator who thrives in complex environments and enjoys building structure, improving processes, and leading experienced teams through change.Key ResponsibilitiesOperational LeadershipLead multiple operational functions, including service delivery, warehouse/logistics, installations, and project executionAlign teams that have historically operated independently, improving cross-functional collaborationEstablish clear governance, operating rhythms, and accountability across the organisationProcess Improvement & PerformanceIdentify operational inefficiencies and workflow bottlenecks, implementing scalable improvementsDefine, track, and optimise KPIs to enhance productivity, service levels, and operational performanceDrive continuous improvement initiatives using structured methodologies (e.G. Lean, Six Sigma)Customer ExperienceImprove customer satisfaction through more consistent and efficient service deliveryStrengthen coordination between field operations, supply chain, and customer-facing teamsImplement structured processes for issue resolution and service quality improvementSupply Chain & Operational EfficiencyOversee warehouse, inventory, and logistics operations across multiple sitesOptimise stock management, parts availability, and distribution processesImprove planning, scheduling, and resource allocation across operationsLeadership & Change ManagementLead, coach, and develop a team of senior operational managersBuild credibility with experienced, long-tenured teamsFoster a collaborative, high-performance cultureAct as a key driver of organisational change and operational transformationData & SystemsUse ERP and operational data to drive insight-led decision makingSupport the optimisation and adoption of systems and processes across teamsScope & ImpactLeadership of multiple operational departments representing 100+ employeesOversight of multi-site operations across Belgium and the NetherlandsInitial focus on stabilisation and optimisation, with long-term responsibility for scaling operationsOpportunity to broaden scope as the organisation growsIdeal Candidate ProfileExperience10+ years’ experience in operations leadership rolesProven track record of improving operational performance in service-led or technical environmentsExperience managing cross-functional teams (e.G. service, logistics, projects, operations)Strong expertise in process improvement, workflow optimisation, and performance managementExperience in field service or operationally complex environments is highly desirableERP experience (e.G. Business Central) is an advantageSkills & Leadership StyleHands-on, pragmatic, and execution-focusedStrong analytical and data-driven mindsetExcellent stakeholder management and influencing skillsCollaborative leadership style with the ability to manage strong personalitiesComfortable operating in fast-changing and evolving environmentsAdditional RequirementsFluency in French, Flemish, and EnglishWillingness to work on-site full-time, particularly in the initial phaseWhy This Role?Newly created position with significant scope to shape operationsHigh-impact role at a key moment of transformationOpportunity to work with experienced teams and drive tangible improvementsStrong potential for growth and increased responsibility over time