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Building D2C eCom & agency teams by recruiting top talent | Candidates presented in the 2nd week | 96% talent retention rate | COO @ Prosana
Are you a senior payments operator who knows how to maximize authorization rates, reduce chargebacks, and build a scalable multi-PSP payments stack?
We’re hiring a Head of Payments to take full ownership of a complex, high-volume payments ecosystem across fast-scaling digital subscriptions and DTC eCommerce. You’ll build a resilient, global payment infrastructure that maximizes revenue, protects processing relationships, and supports aggressive growth from $100M → $200M+.
This is a senior, hands-on role where the quality of your decisions directly impacts authorization rates, rebill performance, chargeback health, and international expansion. If you’re someone who knows how to turn payments from a bottleneck into a competitive edge, you’ll thrive here.
WHO THEY ARE
This team operates like a high-performance startup inside a portfolio of fast-growing wellness, beauty, and digital product brands. Lean, direct, and execution-focused, they move fast, test constantly, and value people who take ownership and think like operators, not employees.
You’ll collaborate closely with the founder and cross-functional leads across growth, product, finance, engineering, and chargeback operations. The culture is straightforward, transparent, and expects high standards.
YOUR MISSION
Own and optimize the entire payment processing stack - across both digital subscriptions and physical product subscriptions - so the company can scale from $100M → $200M+ without processor issues or revenue leakage.
WHAT’S IN IT FOR YOU
* Own a mission-critical function in a fast-scaling, nine-figure DTC group
* Build the entire global payments ecosystem from the ground up - with real influence on strategy
* Work directly with a sharp, founder-led team that values speed, clarity, and ownership
* Solve complex, high-impact challenges across multi-PSP routing, international acquiring, chargebacks, and recurring billing
* Unlimited support for your growth - coaching, courses, tooling, and paid consulting to deepen your expertise
* A long-term path to owning the full billing department as the company scales from $100M → $500M+
* Flexible remote setup with performance-based earning potential
WHAT YOU’RE GETTING INTO
Build and scale a global payment ecosystem
* Own all PSPs, gateways, MIDs, and ISO relationships
* Design and optimize multi-PSP routing across geos, card types, and BINs
* Build redundancy and failover to ensure uninterrupted processing
* Monitor and improve authorization rates across US + international markets
* Maximize rebill success for both digital and physical subscription products
* Maintain safe chargeback ratios (<0.5%) and VAMP performance (<2.1%)
Support international expansion
* Evaluate and secure local acquiring solutions in priority geos (EU, UK, etc.)
* Enable local payment methods where needed (Apple Pay, Google Pay, regional options)
* Set the foundation for scaling global digital and physical subscription revenue
Own fraud, chargebacks & risk communication
* Oversee chargeback tools (e.g., CB911) and manage pre-dispute workflows
* Collaborate with and potentially restructure the existing chargeback mitigation team
* Act as the point of contact for banks and PSPs during risk reviews or ratio fluctuations
Partner with cross-functional teams
* Work with product and engineering on checkout performance and billing logic
* Collaborate with growth on funnel and payment behavior insights
* Align with finance on fees, settlements, caps, and forecasting
Create clarity, visibility, and real-time monitoring
* Implement dashboards and alerting for auth rates, rebills, chargebacks, PSP distribution
* Use data to identify issues early and execute fast corrective action
* Recommend long‑term improvements in orchestration, tokenization, fraud prevention, and authorization science
WHO YOU ARE
* Understand the payment landscape deeply - PSPs, acquiring banks, gateways, fraud tools, chargebacks, and compliance
* Have strong experience in recurring billing for digital subscriptions
* Be hands‑on with high‑volume, multi‑PSP, multi‑MID payment setups
* Be confident speaking with U.S. banks, ISOs, and PSP risk teams
* Use data fluently to drive decisions, identify patterns, and uncover problems
* Take ownership, move fast, and communicate clearly - especially under pressure
* Manage senior‑level external relationships with professionalism and confidence
Tools you’ll likely know:
Stripe, Checkout.com, Solidgate, NMI, Authorize.net, FluidPay, CheckoutChamp, CB911, Disputifier, Verifi/Ethoca, VAMP.
RECRUITMENT PROCESS
* Screening Call - quick background + skills check with Marta @ Prosana
* Founder Interview - deeper dive into your payments experience and approach
* Paid Assignment - review a snapshot of the current payment stack and outline what you’d optimize
* Final Call + Offer - discuss your assignment, align expectations, and finalize next steps
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Finance, Business Development, and Management
* Industries
Retail Health and Personal Care Products, Personal Care Product Manufacturing, and Retail
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