Afarax is looking for a freelance Business Continuity & Process Manager. We need you!
The project:
Our client in the banking sector is looking for a Business Continuity & Process Manager to join their team.
Responsibilities:
As E2E process manager, the Process Engineer:
* Will define and implement New business (sub)processes, within the principles of "Business Architecture" (insofar as they are defined for the domain concerned) and the strategic objectives of the bank;
* Make the necessary adjustments to existing processes;
* Continuously strive to improve existing processes in terms of customer satisfaction, efficiency and risk management;
* If appropriate, contribute to defining the needs for and testing the changes to the applications, with regard to the three aspects mentioned above;
* Regularly monitor and assess the existing processes (based on key indicators, customer complaints, etc.) and, if possible, identify improvements;
* Carry out analyses and studies on the 5 previous points;
* Liaise and communicate with all involved at the appropriate time to realize the 6 items above, including, to keep in touch with reality on the floor, the operational teams;
* Create and maintain sufficient (simple, understandable, easy to consult...) documentation, with a view to standardizing the implementation on the ground, solving incidents and supporting the resulting adjustments;
* Ensure that the processes and their documentation comply with internal and external guidelines (Legal, Compliance, Permanent Control, General Inspection, etc.)
The Process Engineer also ensures appropriate guidance of the changes by:
* dentifying the needs and/or
* Carrying out the various steps of change management at the appropriate time to ensure that customers and employees master the new or changed processes, including the adjustments to the applications, and/or
* Ensure follow-up and answer any questions after implementation of the changes (User support)
The Process Engineer, in collaboration with his Business and IT partners, actively participates in the reflection exercises during the ideation phases to ensure that the chosen solutions meet the needs of customers and employees as well as possible and are in line with the Bank's strategy as well as meet the objectives of efficiency (simplicity, lean, ...) and risk management.
Within the Agile way of working:
* The Process Engineer is part of a multidisciplinary team (Squad of Cluster of Squads) that groups the competencies necessary for defining, building, testing and implementing a (part of a) product or service within a limited time span.
* The Process Engineer is committed to helping the team to deliver the stories in the planned sprints, not limiting himself to his specific area of expertise. The emphasis is on executing the sprint backlog, with stories prioritized by the Product Owner in function of the added value for the (internal or external) customer.
* The Process Engineer organizes his work independently, among other things by estimating the scope and complexity of the tasks to be performed.
* The Process Engineer commits himself to the work to be carried out during a sprint or trimester (via the Agile Ceremonies including the Quarterly Agile Planning).
Is this you?
* Have a good experience of IT infrastructure (5 years at least);
* Good knowledge of ITIL processes, how the related together, what are the roles of all stakeholders (ITIL certification is a plus);
* Have a good experience in working in an Agile environment -you will closely work with a Scrum Master, a Product Owner, a Cluster Product Owner, Ops engineers..)
* Be very sensitive to a company's culture, and way of doing things;
* Be able to quickly and easily liaise with people, and able to keep very good relations with them despite often tense conditions of work;
* Very good presentation and convincing skills are vital, because you will have to get the buy-in of a lot of people, that will reject your propositions if they are not convinced
How afarax supports you?
* You benefit from our extensive network
* You will have access to projects that fit your expertise
* We help and support you throughout your project
* We offer the possibility to build a valuable and lasting partnership
Check out more projects on: https://afarax.be/jobs/type/freelance/